Davian Rodriguez
Bayonne,NJ
Summary
Dynamic IT Support Specialist with a proven track record at Marsh McLennan. Possessing strong foundational knowledge in network configurations and system maintenance, proficient in troubleshooting and security protocols. Ready to use and develop skills in a System Administrator role.
Overview
4
4
years of professional experience
Work History
Computer Support Specialist
Marsh McLennan
07.2022 - Current
- Optimized server capacity through regular maintenance and resource allocation adjustments.
- Troubleshoot network connectivity and VPN issues to maintain seamless remote operations.
- Administer ServiceNow ticketing system, resolving IT issues within SLA timeline of 24 hours.
- Boosted end-user productivity by providing training on essential applications and systems usage best practices.
- Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
User Services Consultant
Columbia Irving University Medical Center
05.2022 - 07.2022
- Installed and configured software for user via SCCM.
- Managed Active Directory user accounts, permissions, and security policies for users.
- Diagnosed network connectivity issues and optimized Wi-Fi performance for users.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Demonstrated problem-solving skills by efficiently identifying and resolving system issues within 24 hour SLA timeline.
IT Support Specialist
The Estee Lauder Companies
01.2022 - 05.2022
- Assisted in Microsoft 365 administration. Including Outlook, SharePoint, OneDrive, and Teams.
- Provisioned new software and hardware for use, following established security policies.
- Deployed software patches and updates to ensure system security and compliance.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring using Nexthink.
Help Desk Intern
Blackstone
08.2021 - 01.2022
- Provided remote troubleshooting support for users via remote desktop and phone support.
- Assisted in machine imaging and provisioning 20+ machines weekly for new hires.
- Handled 200+ ServiceNow tickets monthly, providing hardware and software support for end-users.
- Developed custom scripts for automating repetitive administrative tasks, increasing overall productivity.
- Conducted regular server backups, guaranteeing seamless recovery in the event of data loss or corruption.
Education
Computer Science
Year Up
New York, NY02-2022
High School Diploma -
High School For Teaching And The Professions
The Bronx, NY06-2016
Skills
- Network & Security: Active Directory, VPN, Group Policy, Firewall Configuration
- System Management: SCCM, Microsoft 365, Nexthink
- Mobile Device Management: JAMF, Intune, MobileIron, IvantiGo
- Scripting & Automation: Powershell, Command Prompt, PostgreSQL
- Operating Systems: Windows 10/11, MacOS
- Virtualization & Cloud: VMware, Azure Active Directory, AWS
- Server Management: Patch Management, Performance Monitoring, Backup & Recovery Solutions
- Endpoint Management: Mobile Support, Software Deployment, Image & Provisioning
- IT Support & Help Desk: ServiceNow, Remote Support, Software & Hardware Troubleshooting
- Soft Skills: Communication, Problem-Solving, Time Management, Bilingual
- IT Support & Help Desk: ServiceNow, Remote Support, Software & Hardware Troubleshooting
- Soft Skills: Communication, Problem-Solving, Time Management, Bilingual
Timeline
Computer Support Specialist
Marsh McLennan
07.2022 - Current
User Services Consultant
Columbia Irving University Medical Center
05.2022 - 07.2022
IT Support Specialist
The Estee Lauder Companies
01.2022 - 05.2022
Help Desk Intern
Blackstone
08.2021 - 01.2022
Computer Science
Year Up
High School Diploma -
High School For Teaching And The Professions
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