Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Isaiah Santiago

Port Chester

Summary

Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in surveillance and conflict resolution. Proven track record in ensuring public safety and enhancing customer service through effective communication. Recognized for swift emergency response and collaboration with law enforcement, contributing to a secure environment for all patrons.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Town of Rye Park Ranger Supervisor (Seasonal)

Rye Town Park
05.2023 - Current
  • Supervised daily operations of park facilities, ensuring compliance with safety regulations and visitor satisfaction.
  • Conducted mobile and foot patrols to ensure all rules were being followed throughout the park and beach.
  • Searched coolers for alcohol and ID all customers.
  • Write reports of any incidents that occur
  • Partnered with local Fire, Police, and EMS departments to solve problems.


Security Assistant

White Plains School District
03.2024 - 05.2024
  • Monitored premises to ensure safety and security compliance.
  • Conducted regular patrols to identify vulnerabilities and check hall passes
  • Prevent students from skipping class, smoking in bathrooms, and all physical and verbal altercations.


  • Collaborated with School Resource Officer to report incidents.

Security Officer- City Center Mall

Allied Universal Security Services
02.2024 - 04.2024
  • Monitored premises to ensure safety and security of personnel and property.
  • Conducted regular patrols on all 3 levels and outside perimeter of building and bathroom inspections for potential security breaches.
  • Responded swiftly to emergency situations, implementing appropriate protocols.
  • Collaborated with law enforcement during incidents to provide necessary information.
  • Assisting Asset Protection with theft crimes.

Security Operator-Security Operations Center

Allied Universal Security Services
06.2023 - 01.2024
  • Monitored security cameras to identify and report suspicious activities.
  • Gathered evidence and recorded footage to send to private investigators.
  • Assisted in access control by verifying identification of visitors and staff.
  • Responded promptly to alarms and emergencies, documenting incidents accurately.
  • Maintained logs of daily activities and incidents for reporting purposes.

AT&T Sales Representative/Associate

Gotham Elite Marketing
03.2023 - 04.2023
  • Developed strong relationships with clients, enhancing customer loyalty and retention.
  • Conducted market research to identify new sales opportunities and customer needs.
  • Delivered product presentations, effectively communicating features and benefits to prospective clients.
  • Promoting free iPhone and Samsung deals.
  • Activating phone service and phone lines for all people

Cashier/Customer Service

7-eleven
11.2022 - 01.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances and reconciled discrepancies daily.
  • Provided exceptional customer service, resolving inquiries and concerns promptly.
  • Assisted in training new cashiers on operational procedures and best practices.

Golf Course Groundskeeper

Game On Golf Center
09.2022 - 11.2022
  • Operated and maintained mowing equipment to ensure consistent turf quality across golf course grounds.
  • Implemented fertilization and pest control programs to enhance plant health and appearance.
  • Landscaping all around the field of the golf course and the outside parts for customers.
  • Picking up and cleaning all golf balls,

refilling ball machine for all customers.

MET Team Associate

The Home Depot Inc
06.2022 - 08.2022
  • Facilitated communication between cross-functional teams to enhance project clarity and execution.
  • Developed and maintained detailed documentation for operational procedures, ensuring compliance with company standards.
  • Streamlined workflow processes, resulting in improved efficiency and reduced turnaround times on projects.
  • Stocking and updating all merchandise on every single bay in every ail of the store. Making new price tags and scanning POG logs to ensure all merchandise is organized and in stock.

Lifeguard

Stamford YMCA
05.2022 - 07.2022
  • Monitored pool activities to ensure safety of all patrons.
  • Responded promptly to emergencies, administering first aid as needed.
  • Enforced facility rules and regulations, maintaining a safe environment.
  • Conducted regular safety checks on equipment and facilities.

Lifeguard/Swim Instructor

Sacred Heart Summer Outreach Program
06.2021 - 08.2021
  • Monitored pool area for safety compliance and emergency response readiness.
  • Enforced facility rules to ensure a safe environment for all patrons.
  • Administered first aid and CPR to individuals in need during incidents.
  • Assisted in maintaining cleanliness and organization of the pool facilities.
  • Conducted swim tests to assess individual swimming abilities and safety levels.

Education

High School Diploma -

Port Chester-Rye Brook High School
Port Chester, NY

Skills

  • Surveillance
  • Public safety
  • Conflict resolution
  • Customer service
  • Problem solving
  • Communication

Certification

NYS Drivers License

NYS Security Guard License

First Aid and CPR/AED


Timeline

Security Assistant

White Plains School District
03.2024 - 05.2024

Security Officer- City Center Mall

Allied Universal Security Services
02.2024 - 04.2024

Security Operator-Security Operations Center

Allied Universal Security Services
06.2023 - 01.2024

Town of Rye Park Ranger Supervisor (Seasonal)

Rye Town Park
05.2023 - Current

AT&T Sales Representative/Associate

Gotham Elite Marketing
03.2023 - 04.2023

Cashier/Customer Service

7-eleven
11.2022 - 01.2023

Golf Course Groundskeeper

Game On Golf Center
09.2022 - 11.2022

MET Team Associate

The Home Depot Inc
06.2022 - 08.2022

Lifeguard

Stamford YMCA
05.2022 - 07.2022

Lifeguard/Swim Instructor

Sacred Heart Summer Outreach Program
06.2021 - 08.2021

High School Diploma -

Port Chester-Rye Brook High School