Isaiah Scott
Las Vegas,Nevada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
PBX/Guest Service/Universal Lead Agent
Caesars Entertainment
Las Vegas, NV
08.2016 - Current
- Complete daily administrative task including but not limited to: Communicating with multiple departments in regards to SOP implementation or updates
- Follow-up with guest that have requested to speak with management
- Assist agents by supplying and or updating necessary information relating to their key job duties
- Direct calls to appropriate department and or assist with providing relevant information
- Assist guests with booking room, restaurant, entertainment, and leisure reservations
- Assist guests with requests sent via text messages using the Ivy platform
- Assist in-house guests with all of their in-house needs, including, but not limited to, room move requests, amenity, housekeeping, and facilities requests, setting and delivery of wake up calls, and general information.
Host Front Counter
SLS Hotel & Casino
Las Vegas, NV
08.2014 - 04.2016
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Leveraged OpenTable to collect reservation information and communicate updates to guests
- Offered preferred tables and other special accommodations to VIP customers
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Answered telephone to provide dining information and take party reservations
- Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
Customer Sales Associate
Banana Republic
Las Vegas, NV
05.2014 - 12.2015
- Operated cash register, collected payments and provided accurate change
- Maintained safe and professional entry areas for positive appeal to every customer
- Assisted with purchases, locating items and signing up for rewards programs
- Welcomed customers, offering assistance to help find necessary store items.
Customer Service Representative
J.C. Penney
San Diego, CA
08.2010 - 02.2012
- I was hand chosen to run a brand new, fast fashion clothing line; MNG by Mango, in which I was responsible for building a new customer base, communicating shop results to the team, and brand awareness
- During my tenure, I played a key role in the success of the store's first ever launch party, helping MNG by Mango place 2nd in volume company wide, behind Manhattan
- I was honored with employee of the month, and identified as a bright future leader
- Responsible for providing excellent Customer Service
- Restocking Merchandise
- Trained in Conflict Resolution
- POS and Cash Handling experience
- Trained in Inventory Process.
Education
Pending in Psychology -
Los Angeles City College
Los Angeles, CA01.2014
Psychology -
San Diego Mesa College
San Diego, CA01.2013
Skills
- Excellent Written and Oral Communication skills
- Thoroughly trained in Conflict Resolution
- POS and Cash Handling Experience
- Leadership
- Processes and procedures
- Administrative support
- Systems and automation applications
- Lead generation
- Goal-oriented
Timeline
PBX/Guest Service/Universal Lead Agent
Caesars Entertainment
08.2016 - Current
Host Front Counter
SLS Hotel & Casino
08.2014 - 04.2016
Customer Sales Associate
Banana Republic
05.2014 - 12.2015
Customer Service Representative
J.C. Penney
08.2010 - 02.2012
Pending in Psychology -
Los Angeles City College
Psychology -
San Diego Mesa College