Isiah Finley
Dallas,TX
Summary
Promoting warm, inviting service for increased customer satisfaction and business retention. Thrives in fast-paced environments, ready to improve internal processes for easier cross-functional support. Team player happy to offer new employees advice on best practices for managing demanding workloads without sacrificing service quality.
Overview
11
11
years of professional experience
Work History
Lead Guest Service Representative
Hilton Garden Inn Hotel
02.2025 - Current
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Contributed to the development of departmental policies and procedures, ensuring a consistent and high-quality experience for all guests.
- Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within the department.
- Served as an ambassador for the property by engaging with prospective guests at local events and community gatherings to promote hotel offerings.
- Coordinated with other departments to resolve guest issues quickly, fostering a welcoming atmosphere for all visitors.
- Developed rapport with regular guests, leading to increased loyalty and repeat business.
- Contributed to hotel''s positive online reputation with exceptional attention to detail and genuine care for guest needs.
Front End Supervisor
Tom Thumb Food Stores
06.2022 - 04.2023
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Customer Support Specialist
Kobie Marketing
06.2020 - 03.2022
- Established sustainable relationships and trust with customer accounts through open and interactive communication
- With increased customer complaints, assisted in providing appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Front End Associate
Costco Wholesale
02.2017 - 02.2020
- Ensuring proper management and maintenance of up-to-date and accurate records of cash and controlling it efficiently
- Interacting with customers and collecting payments for products and services
Front Desk Receptionist/Concierge Agent
The W
02.2015 - 12.2016
- Established member paperwork, including address changes, and electronic funds transfers
- Answers club phone to assist with member and guest inquiries
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and maintain a 90% retention rate.
Education
No Degree - Mass Communications/Journalism
Blinn College
College Station, TXHigh School Diploma -
Naaman Forest High School
Garland, TXAssociate of Arts - Introduction To Acting/Scene Study
KD Conservatory College of Film & Dramatic Arts
Dallas, TX08-2020
Skills
- Team Supervision
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Telephone etiquette
- Complaint resolution
- Team Building
- Computer skills
- Customer service
- Verbal and written communication
- Payment processing
- Guest accommodations
- Property security
Languages
English - Fluent
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English - Fluent
<Enter your own>
Title:
Relocation
Willing to relocate: Anywhere
Timeline
Lead Guest Service Representative
Hilton Garden Inn Hotel
02.2025 - Current
Front End Supervisor
Tom Thumb Food Stores
06.2022 - 04.2023
Customer Support Specialist
Kobie Marketing
06.2020 - 03.2022
Front End Associate
Costco Wholesale
02.2017 - 02.2020
Front Desk Receptionist/Concierge Agent
The W
02.2015 - 12.2016
High School Diploma -
Naaman Forest High School
No Degree - Mass Communications/Journalism
Blinn College
Associate of Arts - Introduction To Acting/Scene Study
KD Conservatory College of Film & Dramatic Arts
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