Karilynn Soriano
Irving,TX
Summary
Diligent and dedicated individual who excels in learning and mastering new skills. Enjoys setting ambitious goals and strive to be a better worker. Excellent people skills and customer service abilities. Considered role model for positive sportsmanship and integrity. Exemplary student, currently studying science with a focus on health science, aiming to become a sonographer.
Overview
3
3
years of professional experience
Work History
Lead Guest Service Representative
TOCA Soccer
03.2024 - Current
- Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within the department.
- Greet guests warmly and ensure needs are met properly.
- Assist in guest scheduling appointments, reservations, enrollments and events.
- Assist guests with inquiries and provide information about programs and services.
- Promote a positive and inclusive environment, ensuring all guests feel valued and respected.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handle guest feedback, concerns, complaints in a professional and emphatic manner.
- Implemented upselling techniques at the front desk, driving additional sales of room upgrades and services.
- Collaborate with other departments to ensure timely and accurate service delivery.
- Developed rapport with regular guests, leading to increased loyalty and repeat business.
- Conduct daily facility walks and execute opening and closing checklists.
Assistant Soccer Coach
Sting Soccer Club
06.2024 - Current
- Assistant coach of 2018 Boys, 2016 Boys and Girls Teams
- Promote stretching, mobility work, and proper form to help athletes safely build strength.
- Enhanced player skills by providing personalized coaching and feedback during team practice sessions.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Worked with players to improve soccer skills and technique.
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Maintained a safe and supportive environment for players, fostering teamwork and sportsmanship values.
Cashier
Popeyes
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- In charge for providing pricing information and issuing receipts.
- Responsible for checking stock and refilling shelves.
- Maintaining a clean and tidy workspace and dining area.
- Assisted in answering customer questions and resolving customers complaints.
Team Member
Subway
08.2022 - 10.2022
- In charge of greeting and effectively communicating with customers.
- Assist with preparing food orders according to customers' liking.
- Assist with restocking of supplies and inventory.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Responsible for closing the store.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
Education
Science
Dallas College El Centro
Dallas, TX05.2025
High School Diploma -
Irving High School
Irving, TX06.2023
Skills
- Money Handling
- Team Management
- Physical Conditioning
- Critical Thinking
- Quality Assistance
- Problem Solving
- Task Prioritization
Additional Information
Proficient in Microsoft Office Suite (Power Point, Microsoft Word, Excel, Outlook etc.)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Soccer Coach
Sting Soccer Club
06.2024 - Current
Lead Guest Service Representative
TOCA Soccer
03.2024 - Current
Cashier
Popeyes
05.2023 - 08.2023
Team Member
Subway
08.2022 - 10.2022
Science
Dallas College El Centro
High School Diploma -
Irving High School