Cristy'Ana Cotton
Lake Worth
Summary
Versatile and results-driven professional with a proven track record in customer service and team management. Expert at building the strong interpersonal relationships that serve as a company’s backbone, while maintaining clear communication across all levels. Thrives in high-pressure environments and consistently meets rigorous deadlines without compromising service standards or compliance.
Overview
2
2
years of professional experience
Work History
Lead Guest Service Representative
SUBWAY®Restaurants
Haltom City, TX
02.2023 - 09.2024
- Delivered exceptional customer service by addressing 40+ guest inquiries daily and resolving complex concerns, maintaining a 98% positive satisfaction rating.
- Trained and onboarded 12+ new team members on company policies and service standards, ensuring 100% compliance with safety and service protocols.
- Managed daily operations for a high-volume location, overseeing $2,500+ in daily transactions and reducing inventory waste by 15% through meticulous tracking.
- Collaborated with a team of 10 to optimize service workflows, contributing to a 20% increase in peak-hour order efficiency and a significant boost in guest satisfaction.
Education
High School Diploma -
Elmer C. Watson High School
Fort Worth, TX08-2026
Skills
- Exceptional communication
- Team management
- Guest relations
- Complaint handling
- Customer service
- Strong leadership
- Flexible schedule
Timeline
Lead Guest Service Representative
SUBWAY®Restaurants
02.2023 - 09.2024
High School Diploma -
Elmer C. Watson High School