Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Isaiah Simmons

Middleburg Heights,OH

Summary

Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries.

Overview

2
2
years of professional experience

Work History

Telemarketer

Statefarm Insurance
03.2023 - 07.2023
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded and updated customer information in online systems.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Called prospective customers in designated market area to qualify leads.
  • Completed daily and weekly sales reporting using assigned tools.
  • Recorded contact information of customers and potential customers in internal database.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Asked pertinent questions to understand customer requirements.
  • Followed up with customers to solicit further sales.
  • Qualified leads and set up customer appointments for outside sales team.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Made average of 200 outbound and inbound calls per day (8 hours).
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Set up appointments with interested customers according to schedule availability.

Crew Member

Dominoes Pizza
07.2022 - 03.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Assisted other team members to achieve goals.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Prepared sandwiches for customers.

Crew Member

Chopsticks Express
07.2022 - 09.2022
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Managed over 300 orders on most days of 8 hours.

Crew Member

Jets Pizza
03.2021 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Berea Midpark High School
Berea, OH
05.2023

Skills

  • Willingness to Learn
  • Restock Shelves
  • Telephone Etiquette
  • Greet Guests
  • Social Perceptiveness
  • Time Management
  • Valid Driver's License
  • Teamwork and Collaboration
  • Safety
  • Operate Cash Register
  • Workplace Efficiency
  • Process Payments
  • Health and Safety Compliance
  • Team Contribution
  • Stocking and Replenishing
  • Taking Orders

Additional Information

I am looking for a temporary job for about a month or two until I am 18 y/o and employed closer to home.


During the months of November, December, and half of January I will be employed at Devins Power washing and gutter cleaning.


Timeline

Telemarketer

Statefarm Insurance
03.2023 - 07.2023

Crew Member

Dominoes Pizza
07.2022 - 03.2023

Crew Member

Chopsticks Express
07.2022 - 09.2022

Crew Member

Jets Pizza
03.2021 - 05.2021

High School Diploma -

Berea Midpark High School

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Isaiah Simmons