Isaiah Smith
Stratford,CT
Overview
3
3
years of professional experience
Work History
Town Of Stratford Janitor
Town Of Stratford
10.2023 - Current
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Stratford Public Works
Town Of Stratford
06.2023 - 10.2023
- Addressed conflicts with staff and public immediately, listening to all sides and making educated decisions regarding resolutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Analyzed completed projects against established budgets to track spending and determine levels of success.
- Reviewed each departmental employee's work performance and advised on ways to improve overall progress.
- Retained strong knowledge of utilities production, facilities management and wastewater treatment through hands-on leadership.
Cleaning Assistant
Deb Works
03.2023 - 08.2023
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Visually inspected area for overlooked aspects.
- Prevented degradation of work areas by providing general upkeep and performing small repairs.
Cleaner
Alla Cleans Best
02.2023 - 06.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
Customer Service Associate
CVS/caremark
02.2022 - 08.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Customer Service Associate
Walgreens
02.2021 - 10.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Responded to customer calls and emails to answer questions about products and services.
Package Handler
UPS
06.2021 - 08.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
Education
High School Diploma -
Post University
Waterbury, CT06.2026
Social Justice
Capital Prep Harbor
Bridgeport, CT06.2022
Skills
- Facilities Maintenance
- Customer Service-Focused
- Skilled Housekeeper
- Lawn Mowing
- Work Orders
Timeline
Town Of Stratford Janitor
Town Of Stratford
10.2023 - Current
Stratford Public Works
Town Of Stratford
06.2023 - 10.2023
Cleaning Assistant
Deb Works
03.2023 - 08.2023
Cleaner
Alla Cleans Best
02.2023 - 06.2023
Customer Service Associate
CVS/caremark
02.2022 - 08.2022
Package Handler
UPS
06.2021 - 08.2021
Customer Service Associate
Walgreens
02.2021 - 10.2021
High School Diploma -
Post University
Social Justice
Capital Prep Harbor