Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Smith

Pooler,USA

Summary

Highly motivated and detail-oriented IT Specialist with a strong foundation in network infrastructure, systems administration, and cybersecurity. Experienced in deploying and managing enterprise-grade networking solutions, configuring virtualized environments, and implementing robust security protocols to protect critical data. Adept at troubleshooting complex IT issues, optimizing system performance, and ensuring seamless IT operations. Committed to leveraging technical expertise to enhance organizational efficiency and security.

Overview

3
3
years of professional experience

Work History

IT Specialist

Army National Guard
Fort Eisenhower, GA
12.2023 - Current
  • Designed, implemented, and maintained secure automated information systems infrastructure to support mission-critical operations
  • Configured and managed networking hardware, including routers, switches, and firewalls, ensuring optimal performance and security
  • Monitored network performance, identified vulnerabilities, and implemented solutions to enhance network reliability and cybersecurity resilience
  • Installed, updated, and managed operating systems and enterprise software, maintaining system efficiency and integrity
  • Administered user accounts, permissions, and access controls to safeguard sensitive data and enforce strict security protocols
  • Conducted regular data backups and disaster recovery planning to ensure business continuity in case of system failures
  • Provided technical support and troubleshooting, resolving hardware and software issues efficiently to minimize downtime
  • Developed and enforced IT security policies, ensuring compliance with industry standards and best practices
  • Maintained comprehensive documentation of network configurations, troubleshooting procedures, and security protocols for future reference

Customer Service Specialist

Wendy's
Brandon, MS
03.2022 - 10.2022
  • Delivered exceptional customer service, maintaining a high standard of professionalism and efficiency in a fast-paced environment
  • Processed customer orders with accuracy using Point-of-Sale (POS) systems, ensuring seamless transactions
  • Assisted customers with menu selections, providing knowledgeable recommendations and addressing concerns with professionalism
  • Managed cash, credit, debit, and mobile transactions, ensuring accuracy and compliance with financial procedures
  • Resolved customer complaints effectively, demonstrating strong problem-solving and interpersonal skills
  • Collaborated with team members to maintain efficient workflow during peak business hours

Education

A.I.T - Student Executive Officer

U.S. Army
04.2024

High School -

Brandon High School
Brandon, MS
05.2023

Skills

  • Network Infrastructure Design & Implementation
  • System Administration (Windows, Linux, Unix)
  • Virtualization Technologies (VMware, Hyper-V)
  • Cybersecurity & Risk Management
  • Network Performance Optimization & Monitoring
  • Troubleshooting & Technical Support Mac and PC hardware, Printers, scanners, computer peripherals
  • IT Security Policies & Compliance
  • Disaster Recovery & Data Backup Solutions
  • Network troubleshooting
  • Ticket support system management
  • Windows 10
  • LAN/WAN
  • Customer service expert
  • Mac OS X support
  • Microsoft 365 expertise

Timeline

IT Specialist

Army National Guard
12.2023 - Current

Customer Service Specialist

Wendy's
03.2022 - 10.2022

A.I.T - Student Executive Officer

U.S. Army

High School -

Brandon High School
Isaiah Smith