Isaiah Smith
Orlando
Summary
Proactive and dependable professional with experience in customer service, pharmacy operations, and insurance verification. Known for supporting team members, answering questions, and handling high-volume workloads with accuracy and efficiency. Strong communicator who takes initiative, resolves issues quickly, and helps maintain smooth daily operations. Trusted team player with a consistent record of reliability, accountability, and performance.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Foundever
01.2025 - Current
- Handle high-volume inbound calls while providing accurate and efficient support to customers
- Assist with complex inquiries, resolving issues while maintaining professionalism and empathy
- Stay aligned with performance metrics, including quality, productivity, and attendance
- Support team operations by staying available, responsive, and adaptable during peak times
- Communicate clearly with team members and leadership to ensure smooth workflow
Pharmacy Technician / Customer Service Associate
CVS Health
01.2020 - 01.2024
- Verified insurance coverage for medications by contacting insurance providers and resolving claim issues
- Assisted customers with prescriptions, questions, and concerns in a fast-paced environment
- Maintained accuracy while processing transactions and handling sensitive patient information
- Supported team members by answering questions and helping resolve workflow issues
- Delivered consistent customer service while balancing multiple responsibilities
Education
High School Diploma -
University High School
Orlando, FL 04.2014 - 06.2018
Skills
- Team Support & Collaboration
- Customer Service & Escalation Handling
- Insurance Verification
- Problem Solving
- Communication (Phone, Chat, Internal Tools)
- Time Management & Multitasking
- Attention to Detail
- Coaching Mindset / Peer Support
Key Strengths For Scc Role
- Go-to team member for questions and support
- Strong attendance and reliability
- Comfortable handling escalations and follow-ups
- Able to identify issues and suggest improvements
- Positive, professional, and solutions-focused
Timeline
Customer Service Representative
Foundever
01.2025 - Current
Pharmacy Technician / Customer Service Associate
CVS Health
01.2020 - 01.2024
High School Diploma -
University High School
04.2014 - 06.2018