Isaiah Stroud
Warren,MI
Summary
Adept at automotive detailing and fostering strong relationships, I significantly enhanced customer satisfaction at JJ Auto Spa through expert interior and exterior detailing and paint restoration. My leadership in team coordination and problem-solving abilities consistently resulted in high-quality service delivery, aligning with employer-desired skills for excellence.
Overview
12
12
years of professional experience
Work History
Auto Detailer
JJ Auto Spa
02.2021 - Current
- Washed cars and trucks daily for auto dealership.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
- Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
- Shined vehicle windows and windshields to remove water spots.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
- Applied ceramic coatings for long-lasting protection against environmental hazards, increasing vehicle longevity.
Sanitation Engineer
A to Z Inc
09.2020 - Current
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Led training in sanitation and cleaning practices.
- Delegated assignments and verified work quality and completion according to facility and regulatory standards.
- Maintained neat, clean and sanitized work areas.
- Operated bucket loader to transport items between locations.
- Collected large items such as mattresses, furniture and appliances.
Barber
D Wood Barbershop
11.2021 - 11.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Collaborated with other salon professionals to create a positive and welcoming atmosphere for all customers.
Auto Body Technician
East Coast Collision Auto Body
05.2020 - 06.2022
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Maintained a safe working environment by adhering to safety protocols and ensuring proper use of equipment.
- Reassembled and replaced parts to complete body repairs.
- Improved overall customer satisfaction by providing high-quality auto body repairs and exceptional service.
- Replaced and repaired vehicle parts according to work order instructions.
- Tested and adjusted newly repaired vehicles to verify proper function.
- Inspected new parts and areas of repair to verify correctness and quality.
- Optimized workshop efficiency by keeping tools organized, maintaining clean workspaces, and promptly addressing equipment issues when necessary.
- Followed standard operating procedures to achieve consistent quality of work.
Store Manager
NOJO Kicks Detroit
Detroit, MI
01.2019 - 07.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Grocery Stocker
Value Fresh Marketplace
Warren, MI
04.2012 - 07.2012
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Checked aisles for spills to complete quick clean-up.
Education
High School Diploma - General Studies
Fitzgerald Senior High School
Warren, MI06.2013
Skills
- Automotive detailing
- High-pressure washing
- Interior detailing proficiency
- Engine bay detailing
- Exterior detailing expertise
- Waxing and sealing
- Relationship Building
- Paint restoration techniques
- Tire and wheel maintenance
- Team Coordination
- Exterior waxing
- Vehicle inspection abilities
- Vinyl wrap maintenance
- Odor Removal Techniques
- Team Cooperation
- Creative Thinking
- Team Leadership
- Problem Identification
- Productivity and Time Management
- Vehicle Transport and Delivery
- Staff Assistance
- Microsoft Office
- New Employee Training
- Administrative Support
- Heavy Lifting
- Equipment Cleaning
- Operating Heavy Machinery
- Time Management
- Attention to Detail
- Problem-solving abilities
Timeline
Barber
D Wood Barbershop
11.2021 - 11.2023
Auto Detailer
JJ Auto Spa
02.2021 - Current
Sanitation Engineer
A to Z Inc
09.2020 - Current
Auto Body Technician
East Coast Collision Auto Body
05.2020 - 06.2022
Store Manager
NOJO Kicks Detroit
01.2019 - 07.2021
Grocery Stocker
Value Fresh Marketplace
04.2012 - 07.2012
High School Diploma - General Studies
Fitzgerald Senior High School