Isaiah Taylor
Oklahoma City,OK
Summary
Dynamic professional with extensive experience in customer service and team management at Eastside Pizza House. Proven ability to enhance customer satisfaction and foster teamwork through effective communication and problem-solving. Skilled in cash handling and maintaining a safe, organized environment, consistently delivering high-quality service in fast-paced settings.
Professional with experience in guest services, prepared for customer-facing role. Strong focus on team collaboration and achieving results. Skilled in communication, problem-solving, and maintaining positive atmosphere. Reliable and adaptable to changing needs.
Overview
8
8
years of professional experience
Work History
Team Member
Chic-Fil-A
Edmond, OK
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Manager
Eastside Pizza House
Oklahoma City, OK
02.2022 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Bartender, Server, Assistant Manager
Remington Park Casino
Oklahoma City, OK
08.2017 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Northeast Academy
Oklahoma City, OK05-2016
No Degree - Business Management
Oklahoma City Community College
Oklahoma City, OKSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Cash handling
- Flexible schedule
Accomplishments
- Achieved Employee of the quarter by completing the tasks of serving high end guest such as Lou Ferrigno and the late Toby Keith with accuracy and efficiency.
- Supervised team of 10 staff members.
Timeline
Team Member
Chic-Fil-A
08.2023 - Current
Manager
Eastside Pizza House
02.2022 - 07.2023
Bartender, Server, Assistant Manager
Remington Park Casino
08.2017 - 04.2023
High School Diploma -
Northeast Academy
No Degree - Business Management
Oklahoma City Community College