Isaiah Terrill
Barre,VT
Summary
Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.
Overview
2
2
years of professional experience
Work History
Tactical CSA
HomeGoods
Burlington, VT
03.2024 - 08.2024
- Implemented effective methods for deterring shoplifters from entering premises.
- Inspected merchandise for signs of tampering or damage.
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Analyzed video surveillance footage to identify potential criminal activity.
Installer
Green Mountain Security
Williamstown, VT
06.2022 - 08.2023
- Tested installed hardware and software to ensure proper functioning.
- Mounted and connected mechanical and electrical equipment according to specifications.
- Assembled and mounted electronic equipment following technical guidelines and safety standards.
- Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
- Adjusted, connected, or disconnected wiring, piping and tubing to complete repairs and installations.
Education
Some College (No Degree) - Criminal Justice
NVU Lyndon
Lyndonville, VTSkills
- Strong Work Ethic
- Complaint resolution
- Complaint Handling
- Customer Consultation
- Customer Service
- De-Escalation Techniques
- Problem-solving abilities
- Teamwork and Collaboration
- Excellent Communication
Affiliations
- I have played basketball my whole life. It's something that keeps me motivated and what keeps me at a high standard. I like being active and have an activity that keeps me in shape.
Timeline
Tactical CSA
HomeGoods
03.2024 - 08.2024
Installer
Green Mountain Security
06.2022 - 08.2023
Some College (No Degree) - Criminal Justice
NVU Lyndon
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