Romallis Young
Fontana,CA
Summary
Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Customer-oriented professional with background in customer service roles. Possess strong communication skills and an innate ability to understand and solve customer issues effectively. Demonstrated success in fostering positive relationships with customers, improving customer satisfaction levels, and driving repeat business. Known for ability to handle stressful situations calmly, making quick decisions that benefit both company and client.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
CSA Tactical Security Officer
Marshalls
Redlands, California
09.2023 - 10.2024
- Maintained a strong door presence.
- Detoured potential shoplifters by identifying alert signals.
- Greeted all incoming and outgoing customers.
- Performed hourly walks around the store to ensure the safety of all customers and associates.
- Communicated with peer Tactical Officers and Team Leaders to identify potential theft in areas where there were no visuals. This was done by Using walkie-talkies/Cameras in the back room.
- Worked closely with management and regular store associates to ensure high level performance.
- Used computers to input “Theft Reports” of merchandise that was recovered from shoplifters.
- Worked with undercover detectives to apprehend shoplifters.
- Maintained a safe working environment.
Asset Protection Officer
Target
Los Angeles, California
12.2020 - 06.2023
- Conducted proactive surveillance and monitored customer activity to identify potential theft or safety hazards.
- Enforced store policies, procedures, and loss prevention strategies to reduce shrinkage and protect company assets.
- Developed strategies to deter shoplifting, robbery and other criminal activities within the store.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CA06-2019
Skills
- Performance Tracking
- Strong Work Ethic
- Goal-Oriented
- Customer Consultation
- Complaint resolution
- Customer Service
- De-Escalation Techniques
- Decision-Making
- Computer Skills
- Attention to Detail
- Teamwork skills
- Excellent Communication
Timeline
CSA Tactical Security Officer
Marshalls
09.2023 - 10.2024
Asset Protection Officer
Target
12.2020 - 06.2023
High School Diploma -
Nathaniel Narbonne Senior High School