Isaiah Wadsworth
Jersey Shore,PA
Summary
Resourceful Patient Contact Specialist with expertise in facilitating communication and managing patient inquiries. Demonstrated success in coordinating schedules and improving administrative processes, ensuring efficient service delivery and enhanced patient satisfaction.
Detail-oriented professional with strong customer service skills. Proven ability to manage inquiries and streamline communication processes. Adaptable professional with a diverse background in healthcare and customer service. Recognized for strong problem-solving skills and attention to detail, contributing to improved patient interactions and operational efficiency.
Overview
7
7
years of professional experience
Work History
Patient Contact Specialist
Geisinger
Work From Home (WFH)
11.2024 - Current
- Facilitated effective communication between patients and healthcare staff to enhance service delivery.
- Coordinated appointment scheduling and managed patient inquiries, promoting timely communication and streamlined administrative processes.
- Maintained accurate patient records and documentation in compliance with organizational standards and regulations.
- Utilized electronic health record systems effectively for data entry, retrieval, and management of patient information.
Veterinary Technician
Rosebird Veterinary
Jersey Shore, PA
07.2024 - 08.2024
- Assisted veterinarians in performing routine examinations and administering vaccinations.
- Conducted thorough pre-operative evaluations and maintained instrument sterilization to support successful surgical outcomes.
- Instructed pet owners on post-operative care and medication administration to ensure optimal recovery.
- Collected samples for laboratory testing, ensuring accurate handling and documentation processes.
Amazon Delivery Driver
Systematic Help Unlimited
Montgomery, PA
06.2023 - 07.2024
- Delivered packages efficiently to designated locations while adhering to scheduled timelines.
- Maintained accurate delivery logs and ensured proper documentation for each route completed.
- Monitored vehicle maintenance needs, ensuring reliable operation and compliance with safety standards.
- Managed loading processes and implemented securement techniques to prevent damage during transport.
Maintenance Technician
Terrapin Care Station
Jersey Shore, PA
08.2021 - 06.2023
- Executed routine maintenance and repair operations on facility equipment and systems.
- Executed comprehensive inspections and maintenance of equipment to ensure optimal functionality and reliability.
- Diagnosed and addressed electrical issues by rewiring and replacing malfunctioning components in equipment, improving overall performance.
- Diagnosed issues and conducted repairs on pumps, valves, and motors, enhancing system performance and longevity.
Customer Service Representative
UPMC
Williamsport, PA
01.2020 - 08.2021
- Utilized strong communication and analytical skills to resolve customer inquiries promptly and effectively.
- Coordinated patient care and service delivery in partnership with healthcare professionals to optimize outcomes.
- Delivered comprehensive training to new team members to enhance customer service skills and operational efficiency.
- Resolved customer inquiries efficiently through effective communication and problem-solving techniques.
Injection Molding Machine Operator
Truck-Lite Co
McElhattan, PA
06.2019 - 01.2020
- Executed operation of injection molding machines, focusing on quality control and efficiency in plastic component production.
- Monitored equipment functionality, diagnosing and resolving issues to reduce downtime and maintain productivity.
- Monitored and maintained equipment functionality, guaranteeing compliance with established safety standards and operational procedures.
- Improved production processes by adjusting machine settings to accommodate various materials and mold designs.
Education
High School Diploma -
Central Mountain
Mill Hall, PA06-2013
Skills
- Data entry proficiency
- Customer service
- Problem-solving skills
- Attention to detail
- Multitasking
- Computer skills
Military Experience
Upon completion of basic training my MOS duties included but were not limited to assembly, general maintenance, and service of mission specific vehicles and equipment for water distribution. Achieved position of squad leader. Received training in Combat Tactics, HAZMAT, 9-line Medivac, Radio Operations, and Perimeter Security.
Timeline
Patient Contact Specialist
Geisinger
11.2024 - Current
Veterinary Technician
Rosebird Veterinary
07.2024 - 08.2024
Amazon Delivery Driver
Systematic Help Unlimited
06.2023 - 07.2024
Maintenance Technician
Terrapin Care Station
08.2021 - 06.2023
Customer Service Representative
UPMC
01.2020 - 08.2021
Injection Molding Machine Operator
Truck-Lite Co
06.2019 - 01.2020
High School Diploma -
Central Mountain