Yuleisy Martinez
Summary
Detail-oriented Medical Receptionist with 3 years of experience in administrative efficiency and patient support. Expertise in medical records management, insurance verification, and scheduling. Background in human resources, focusing on compliance and employee wellness. Strong communication and multitasking skills, combined with proficiency in Microsoft Office, position to enhance healthcare operations.
Overview
12
12
years of professional experience
Work History
Patient Contact Specialist
Geisinger
North Bergen
09.2025 - Current
- Facilitated communication between patients and healthcare providers, improving clarity and understanding.
- Managed patient inquiries, resolving issues to enhance patient satisfaction.
- Scheduled appointments using electronic health record systems, ensuring timely access to care.
Medical Receptionist
Holy Name
West New York
01.2023 - 09.2025
- Managed medical paperwork, insurance forms, and medical claims to ensure compliance and accuracy in patient documentation.
- Assisted healthcare providers by retrieving patient records and test results, streamlining access to critical information and medical supplies.
- Assisted healthcare providers by retrieving patient records, test results, and medical supplies to enhance workflow.
- Conducted insurance verification, referrals, and co-pay processing, ensuring accurate records and facilitating timely financial transactions.
Human Resources Specialist
Carefinders
Jersey City
01.2015 - 01.2023
- Developed and implemented a comprehensive employee wellness program, improving morale and reducing absenteeism.
- Analyzed salary trends to ensure competitive compensation alignment with market rates.
- Oversaw policy compliance, managed background checks, and facilitated performance evaluations.
- Supported FMLA and disability claims processes, tracked sick leave, coordinated company orientation, and contributed to employee engagement initiatives.
Receptionist
Easy Consulting
Union City
01.2014 - 01.2015
- Welcomed and assisted customers in a friendly and professional manner.
- Resolved customer inquiries and complaints efficiently and professionally.
- Created reports and documentation for office management.
- Coordinated and prioritized managers' calendars and client information to ensure efficient scheduling.
Education
Associate in Arts - Human Resources
Hudson County Community College
Jersey City, NJMedical Billing and Coding Certification -
Purdue Global
Skills
- Medical records
- Scheduling
- Insurance verification
- Referrals
- Billing
- Data entry
- Reporting
- Microsoft Office Suite
- Microsoft Excel
- Customer service
- Patient relations
- Bilingual communication
- Regulatory adherence
- Multitasking
- Problem-solving
Language
Spanish - English
Timeline
Patient Contact Specialist
Geisinger
09.2025 - Current
Medical Receptionist
Holy Name
01.2023 - 09.2025
Human Resources Specialist
Carefinders
01.2015 - 01.2023
Receptionist
Easy Consulting
01.2014 - 01.2015
Associate in Arts - Human Resources
Hudson County Community College
Medical Billing and Coding Certification -
Purdue Global