Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Whitehead

Las Vegas,Nevada

Summary

I am seeking a position in a hard-working environment, where I can utilize my work ethics, teamwork, and organizational skills. Seasoned Security Officer with years of experience in the security industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques, and security equipment operation. Able to remove civilians off of premises when needed with no assist.

Overview

8
8
years of professional experience

Work History

Security

MGM Resorts
02.2024 - 10.2024
  • Coordinated with other security professionals, integrating CCTV systems seamlessly into broader security plans as needed.
  • Cultivated relationships and helped family members pursue financial security.
  • Regularly reviewed security footage to identify potential risks or suspicious activities; coordinated response protocols with casino security personnel when necessary.
  • Responded effectively to security incidents and provided guidance regarding security procedures.

Security

Allied Security
01.2021 - 01.2023
  • Safety risk analysis, Theft prevention
  • Surveillance
  • Emergency and crisis response, excellent communication skills, Physical strength, Stamina, Observational skills
  • Responsible for reporting constantly throughout shift
  • Inspect and patrol the perimeter and grounds at regular intervals
  • Able to thoroughly write reports based on events that took place.
  • Optimized network security, implementing robust IBM security measures to protect sensitive data.
  • Lead of team of security personnel during shift.
  • Ensured proper functioning of security equipment by conducting routine inspections and timely maintenance, maintaining a high level of readiness for any potential security threats.

Heath Consultant

South West Gas
11.2020 - 01.2021
  • A gas technician locating meters
  • Scanning for leaks
  • Called Southwest Gas after finding major leaks
  • Followed maps and filled out paperwork accordingly
  • Being able to follow a map and drive to each location.
  • Enhanced the effectiveness of public health campaigns by incorporating culturally sensitive messaging and targeted outreach efforts.
  • Evaluated the impact of interventions on population health metrics, informing adjustments to program design and resource allocation.

Call Center

RDI Call Center
04.2017 - 11.2020
  • Take in bound calls for insurance benefits (EOB)
  • Able to notate the file when the caller made a inbound call (summarize)
  • Research benefit information
  • Customer service.
  • Promoted positive teamwork atmosphere within the call center through active collaboration and open communication among colleagues.
  • Implemented data-driven sales strategies to optimize call center operations and increase overall revenue.

Lead Site Director

National Youth Sports Nevada
03.2017 - 11.2018
  • Responsible for checking in players before football games (20 players per team/ 5 games each)
  • Maintain and record the stats before every game
  • Ensure and maintain the safety of all players, coaches, and parents, through direct and indirect communication
  • Provide reporting data for the end of day summaries.
  • Maintained compliance with regulatory requirements while continuously seeking opportunities for process improvement based on best practices.
  • Managed a team of professionals, ensuring high-quality performance and adherence to company standards.

Education

Perfect attendance award -

Legacy High

Ottawa University in Arizona - Sports Science and Business

Ottawa University
Surprise Arizona
09.2022

Graduated with diploma -

Legacy High School
Las Vegas, NV
05.2018

Skills

  • Customer service skills
  • Computer skills (Microsoft Word, Power Point, Google Docs)
  • Strong oral and written communication skills
  • Team player
  • Lead by example
  • Active Nevada Guard Card PILB
  • Call Center
  • Embedded Security
  • Security Communications
  • Aviation Security Protocols

Timeline

Security

MGM Resorts
02.2024 - 10.2024

Security

Allied Security
01.2021 - 01.2023

Heath Consultant

South West Gas
11.2020 - 01.2021

Call Center

RDI Call Center
04.2017 - 11.2020

Lead Site Director

National Youth Sports Nevada
03.2017 - 11.2018

Perfect attendance award -

Legacy High

Ottawa University in Arizona - Sports Science and Business

Ottawa University

Graduated with diploma -

Legacy High School

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Isaiah Whitehead