Mailei Sama
Las Vegas
Summary
To obtain a position that will best utilize my knowledge, skills, abilities, and allow me to further gain valuable experiences and education.
Overview
9
9
years of professional experience
Work History
Security
Best Crowd Management
Las Vegas
01.2025 - Current
- Ensured team adherence to safety protocols through effective communication
- Coordinated radio communication with crews during operations, timestamping calls accurately
- Tracked customer interactions and coordinated communication via radio
- Scheduled and planned events to ensure smooth execution
Asset protection Detective
Macy’s
Las Vegas
05.2024 - Current
- Monitored store premises to prevent theft and ensure safety.
- Utilized surveillance equipment to identify potential security threats.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Conducted investigations into suspicious activities and incidents.
- Assisted in the apprehension of shoplifters and suspected criminals.
- Collaborated with law enforcement on criminal cases and reports.
- Collaborated with law enforcement personnel to ensure proper handling of criminal cases.
- Reviewed transaction records for signs of fraudulent behavior.
- Reviewed sales receipts daily for accuracy and irregularities.
- Analyzed data from investigations to identify trends in criminal activities.
- Trained new staff members on loss prevention procedures.
- Assisted in developing store policies to enhance asset protection strategies.
- Intervened in customer disputes to maintain order within the store environment.
- Maintained a detailed log of all incidents that occurred during shift hours.
- Intervened in customer disputes as needed to maintain order within the store environment.
- Responded quickly to emergency situations such as robberies or customer disputes.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Educated customers on basic safety precautions they can take while shopping.
- Conducted interviews with witnesses, suspects, and victims to gather evidence.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Performed regular audits of inventory levels to identify discrepancies between expected stock levels and actual stock levels.
- Performed audits of safety procedures, business offices, and CCTV systems.
- Inspected buildings regularly for signs of tampering or vandalism.
- Developed strategies for deterring shoplifting and other forms of theft.
- Provided security for high-value merchandise by patrolling areas on foot or using CCTV systems.
- Prepared detailed reports outlining the facts surrounding each case investigated.
- Organized evidence collected during investigations into clearly labeled containers for use in court proceedings.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Calculated appropriate response to theft attempts based on observed behavior. to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Monitored surroundings consistently during shifts to ensure security and safety. consistently to ensure safety and security. throughout shifts.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
Event and crowd control
IPS security
Las Vegas
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Assessed customer needs through active listening and engagement. of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Achieved cost-savings by developing functional solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Asset Protection Investigator
Wal-Mart
Las Vegas
11.2017 - 01.2025
- Dispatched first responders to crime scenes to ensure prompt response and safety
- Follow protocols and investigate shoppers
- Monitored video surveillance feeds for security incidents
- Dispatched first responders to crime scenes promptly
- Follow protocols and investigate shoppers
Education
Skills
- Surveillance Monitoring
- Crisis Management
- Customer service skills
- Customer service
- Multi-tasking
- Heavy workload management
- Organizational skills
- Initiative
- Quick learner
- Strong work ethic
- Hardworking
- Team player
- Communication proficiency
- Interpersonal skills
- Professionalism
Timeline
Security
Best Crowd Management
01.2025 - Current
Asset protection Detective
Macy’s
05.2024 - Current
Event and crowd control
IPS security
04.2024 - Current
Asset Protection Investigator
Wal-Mart
11.2017 - 01.2025