Isaiah Williams
Runnemede
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
SSG E-6
United Sates Army Reserve
Runnemede
05.2010 - Current
- 12W/12N -Combat Series/ Entry Level Electrical knowledge/Equipment Operator/Construction Supervisor
- Carpentry And Masonry Specialist.
- Operated skid steer to perform site preparation and material handling.
- Served as an OEF veteran, contributing to mission success in military operations.
- Obtained master driver certification, ensuring safe and efficient vehicle operation.
In Home Technician
Asurion
Pennsauken
05.2019 - 06.2025
- CUSTOMER SOLUTIONS: Troubleshoot and assist customers with issues or questions about their cellular device or home electronics.
- Delivered and assisted with cellular devices at client's home within specified time frame.
- Handled multiple customer interactions, providing assistance with inquiries and driving sales.
- Maintained current knowledge of training protocols and password reset procedures.
- Complete Weekly mileage reports and Daily end of day reports.
Loss Prevention Specialist
Gabriel Brothers
Mount Laurel
09.2018 - 05.2019
- Managed building security and safety protocols.
- Monitored and operated CCTV system daily for security surveillance.
- Conducted investigations for internal and external cases.
- Collaborated with store management to enforce compliance with policies and procedures.
- Weekly checks on merchandise to ensure proper tagging of security devices.
- Updated weekly reports on store conditions to support management decisions.
- Reported store status to District Director weekly.
- Cultivated strong partnerships with local police department and nearby businesses to enhance community safety.
- Assisted with cash drops, pickups, and managed money safe operations to ensure secure handling of funds.
Wireless Team Lead
Marketsource
Township of Deptford
09.2014 - 03.2018
- Discuss cellular plans and upgrades with customers to provide tailored solutions.
- Provided exceptional customer service by assisting customers with inquiries about cellular plans and devices.
- Activate and set up devices for customers.
- Coached associates to meet sales targets through collaboration and support.
- Facilitated communication between the store manager and market source while supervising a team of up to 4 members.
- Created weekly schedules for team members to ensure adequate coverage and efficiency.
- Conducted weekly inventory checks of all products to maintain accurate stock levels.
- Monitored and ensured completion of all monthly and weekly training sessions for team members.
Wireless Phone Associate
Best Buy Mobile
Baltimore
11.2011 - 02.2012
- Explained service plans for each wireless company, helping customers choose optimal options to meet their needs
- Activated mobile phones for customers at point of sale
- Install Accessory. Activate Accessory
Education
Graduate Certificate -
Army School of Engineers
Gulfport, MS 11.2010 - 01.2011
High School Diploma -
Sterling High-School
Somerdale, NJ 09.2002 - 01.2006
Some College (No Degree) - Criminal Justice / Psychology
Camden County College
Blackwood, NJ 09.2006 - 01.2009
Skills
- Military Experience
- Help desk
- Technical support
- IT
- Customer support
- Crisis management
- Loss Prevention
- Surveillance management
- Operations management
- Shift management
- Team Lead
- Supervisory experience
- Team supervision
- Shift Supervisor
- Live chat
- Sales Experience
- Sales strategy
- Customer Service
- Communication skills
- Problem solving
- Time management
- Project planning
- Training
- Writing Skills
- Microsoft Microsoft Word
- Microsoft office
- Windows
- Computer literacy
- Equipment management
- Equipment operation
- Inventory management
- Security protocols
- Device activation
- Troubleshooting
- Technical troubleshooting
- Surveillance
- Call center
- Live chat
- Stocking
- Organization
- Team player
- Leadership
- Team management
- Relationship building
- Sales support
- Customer engagement
- Report generation
- Customer engagement
- Report generation
- Relationship building
- Sales support
- Technical support
- Report generation
- Project planning
- Verbal communication
- Microsoft office
- Team management
- Leadership
- Communication
- Problem-solving
- Organization
Certification
- Driver's License
- Secret Clearance
- Class D
Additional Information - Work Authorization
Authorized to work in the US for any employer
Military Service
E-6/SSG, Army Reserves, United States, Present
Timeline
In Home Technician
Asurion
05.2019 - 06.2025
Loss Prevention Specialist
Gabriel Brothers
09.2018 - 05.2019
Wireless Team Lead
Marketsource
09.2014 - 03.2018
Wireless Phone Associate
Best Buy Mobile
11.2011 - 02.2012
Graduate Certificate -
Army School of Engineers
11.2010 - 01.2011
SSG E-6
United Sates Army Reserve
05.2010 - Current
Some College (No Degree) - Criminal Justice / Psychology
Camden County College
09.2006 - 01.2009
High School Diploma -
Sterling High-School
09.2002 - 01.2006