Jonathan Rocha
Arlington,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Venue Manager
Ice Rink Events
10.2022 - Current
- Collaborated closely with project managers, clients, installation subcontractors, and vendors to oversee all logistics and ensure seamless and timely execution throughout the entire installation and breakdown operation
- Successfully completed the full installation of an ice rink, demonstrating hands-on expertise and proficiency in all aspects of the installation process
- Hired, scheduled, and managed staff members, ensuring adequate coverage and efficient operations
- Arranged a detailed equipment inspection checklist, promptly identifying and repairing minor issues to prevent breakdowns and reduce maintenance costs
- Implemented a systematic approach to monitor ice levels and troubleshoot machine malfunctions promptly, reducing maintenance response time
- Repaired machines and solved problems without direct supervision, demonstrating initiative and resourcefulness
- Monitored activities to ensure strict compliance with the 'responsibility code,' incident reports, safety protocols, and procedures
- Conducted quarterly audits and training sessions to ensure staff readiness and compliance with safety protocols
- Responded promptly to all incoming phone calls and emails in a professional manner, ensuring consistent and effective communication with clients, installers, vendors, and PM
Party Host
Arlington Skatium
02.2018 - 10.2024
- Planned and proposed customized party packages featuring unique themes and activities tailored to meet guest preferences
- Ensured cleanliness throughout the facility by promptly removing trash left by guests
- Maintained inventories of equipment, stored and retrieved items, and assembled and disassembled equipment as necessary
- Enforced rules and safety procedures to keep party attendees safe
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events
- Provided support during high-volume periods by assisting other hosts in managing multiple parties simultaneously without sacrificing the quality of service provided at each event
- Led creative games and activities to engage and entertain guests during events
Assistant General Manager
Arlington Skatium Roller Skating Rink
01.2019 - 10.2024
- Overseeing all aspects of the roller rink's day-to-day operations, including opening and closing procedures, facility maintenance, and cleanliness
- Schedule employees for shifts, taking into account the 'hourly staff-daily budget,' customer traffic, and employee strengths
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off
- Trained and guided team members to maintain high productivity and performance metrics
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Effectively conducted daily inspections of the skating surface to address any safety hazards promptly
- Enforced safety protocols and procedures, including incident reports
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Implemented operational strategies and effectively built customer and employee loyalty
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Formulated policies and procedures to streamline operations
Education
High School Diploma -
Arlington High School
Arlington, TX05-2018
Skills
- Events Management
- Event Marketing
- Operations Management
- Customer Service
- Problem Resolution
- Inventory Management
- Event Planning and Management
- Facilities Maintenance
- Staff Training
- Team Building
- Leadership
- Community Engagement
Certification
Food Safety Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Venue Manager
Ice Rink Events
10.2022 - Current
Assistant General Manager
Arlington Skatium Roller Skating Rink
01.2019 - 10.2024
Party Host
Arlington Skatium
02.2018 - 10.2024
High School Diploma -
Arlington High School
Similar Profiles
Apolos VelascoApolos Velasco
Student Volunteer at Ice Rink EventsStudent Volunteer at Ice Rink Events
Daniel RamosDaniel Ramos
Assistant Warehouse Supervisor at Ice Rink EventsAssistant Warehouse Supervisor at Ice Rink Events
Kelby GeffersKelby Geffers
Senior Project Manager at Ice Rink EventsSenior Project Manager at Ice Rink Events
Rahul Reddy LankalaRahul Reddy Lankala
Software Engineer at Kaiser PermanenteSoftware Engineer at Kaiser Permanente
Monnise JenningsMonnise Jennings
Special Education Teacher at Boulevard Heights Transition CenterSpecial Education Teacher at Boulevard Heights Transition Center