Results-driven Operations Team Lead offering top-level skills in customer service, conflict management and safety oversight. Excellent decision-making talents with self-motivated and hardworking nature.
Overview
9
9
years of professional experience
Work History
Operations Team Leader
Caterpillar Inc
01.2023 - Current
Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Proactively identified potential risks or obstacles, developing contingency plans to minimize disruptions to operations.
Improved team efficiency and productivity by restructuring workflow and managing assignments.
Optimized team performance, providing clear guidance and setting achievable goals.
Technician Level 3 Operator
Caterpillar Inc
02.2015 - 01.2023
Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Maintained compliance with regulatory standards and safety requirements.