Summary
Overview
Work History
Education
Skills
Timeline
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Isaiah Santos

Yonkers,NY

Summary

Highly motivated and results-driven professional with a proven track record of delivering exceptional customer service experiences. I possess a deep understanding of customer needs and preferences, coupled with a passion for exceeding expectations. Known for my excellent communication skills and ability to build rapport with diverse clientele, I consistently strive to provide personalized solutions and foster positive relationships. Adaptable and solution-oriented, I excel in fast-paced environments and am adept at handling challenging situations with professionalism and empathy. Seeking to leverage my expertise to contribute to a customer-centric organization dedicated to delivering unparalleled service excellence

Overview

3
3
years of professional experience

Work History

Cast Member

Chuck E Cheese
08.2023 - Current
  • Manage the operation and maintenance of arcade games, ensuring they are functioning properly and in good condition for optimal guest experience.
  • Provide excellent customer service by assisting guests with game instructions, resolving issues with game machines, and addressing any concerns or inquiries.
  • Monitor gameroom activities to maintain a safe and enjoyable environment for guests, enforcing company policies and procedures as needed.
  • Perform routine inspections and cleaning tasks to uphold cleanliness standards and ensure the gameroom area is well-maintained.
  • Assist in restocking redemption prizes and ticket dispensers, keeping inventory organized and updated.
  • Collaborate with team members to coordinate game promotions, special events, and birthday parties, contributing to the overall success of the entertainment center.
  • Handle cash transactions accurately and efficiently, processing payments for game tokens, tickets, and other merchandise.
  • Adhere to company guidelines regarding security measures and confidentiality, safeguarding assets and sensitive information.

All Round General Laborer

Calcutta Wrap And Roll
09.2021 - 06.2023
  • Process customer orders accurately and efficiently using POS (Point of Sale) system, ensuring high levels of customer satisfaction.
  • Handle cash, credit, and debit card transactions with precision, balancing cash register at the end of each shift.
  • Greet guests warmly, answer inquiries regarding menu items, specials, and restaurant policies, providing exceptional customer service.
  • Collaborate with kitchen staff to ensure orders are prepared correctly and delivered promptly to customers.
  • Maintain cleanliness and organization of cashier station and dining area, including restocking utensils, napkins, and condiments.
  • Assist in managing waitlists during peak hours, coordinating seating arrangements to optimize restaurant capacity.
  • Upsell additional menu items or promotions to increase sales revenue while meeting customer needs and preferences.
  • Adhere to food safety and sanitation standards, following proper procedures for handling and storing food items.

Sales Associate

Burlington
01.2021 - 05.2021
  • Provide exceptional customer service by greeting and assisting shoppers in finding products, answering inquiries, and offering product recommendations.
  • Maintain a neat and organized store environment by restocking merchandise, arranging displays, and ensuring shelves are well-stocked and visually appealing.
  • Process customer transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and debit card payments.
  • Monitor inventory levels and communicate stock replenishment needs to management, contributing to the efficient operation of the store.
  • Assist with receiving and processing new merchandise shipments, verifying quantities, and inspecting items for quality and accuracy.
  • Collaborate with team members to achieve sales targets and objectives, participating in promotional events and initiatives to drive customer engagement and increase sales.
  • Adhere to company policies and procedures, including safety regulations and loss prevention measures, to ensure a secure and compliant work environment.
  • Continuously strive to enhance product knowledge and stay informed about current promotions and offerings to better serve customers.

Education

Bachelor of Computer Science - Computer And Information Sciences

Pace University
Pleasantville, NY
05.2025

Skills

  • Strong teamwork
  • Flexible and Adaptable
  • Communication Skills
  • Customer Service
  • Time Management
  • Organizational Skills
  • Attention to Detail
  • Interpersonal Skills
  • Team Leadership

Timeline

Cast Member

Chuck E Cheese
08.2023 - Current

All Round General Laborer

Calcutta Wrap And Roll
09.2021 - 06.2023

Sales Associate

Burlington
01.2021 - 05.2021

Bachelor of Computer Science - Computer And Information Sciences

Pace University

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Isaiah Santos