Isaiah S. Wilson
Chick-fil-A Manager
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Director of Morning Operations
Chick-fil-A
Columbus, Ohio
05.2023 - Current
- Manages time efficiently in order to complete all tasks within deadlines.
- Works effectively in fast-paced environments.
- Demonstrates the ability to learn quickly and adapt to new situations.
- Demonstrates respect, friendliness, and a genuine willingness to help wherever needed.
- Uses critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolves problems, improves operations, and provides exceptional service.
- Reconciles cash and credit card transactions to maintain accurate records.
- Promotes a positive atmosphere and goes above and beyond to guarantee each customer receives exceptional food and service.
- Reduces process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivates staff to perform at peak efficiency and quality.
- Handles escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Supervisor & Training Coordinator
Chick-fil-A
Columbus, OH
06.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize the morning shift business.
- Created successful work plans for each team member on the morning crew to maintain coworker and customer satisfaction.
- Delegated high volumes of work to empower the team, build trust, and provide remarkable experiences for guests.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set the overall vision for morning shifts and provided team leadership.
- Achieved results by working with staff to meet established targets.
- Interviewed, hired, and trained new employees.
Team Leader
Chick-fil-A
Columbus, Ohio
08.2021 - 06.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through a positive attitude and attentive response.
- Managed cash drawers and assisted in closing operations
- Resolved conflicts with guests concerning wrong orders, food safety, and the Chick-fil-A app glitches.
Trainer
Chick-fil-A
Columbus , Ohio
05.2021 - 08.2021
- Implemented diverse instructional methods, optimizing trainee engagement.
- Implemented individualized training plans to achieve staff readiness.
- Educated new Team Members on the proper use of registers, iPads, and service skills to help create a remarkable experience for the guests.
Team Member
Chick-fil-A
Columbus, Ohio
05.2019 - 05.2021
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Maintained a productive, efficient approach to all tasks.
- Instructed new team members on protocols and procedures of each position to maximize contributions.
- Sought out ways to go above and beyond job requirements.
- Maintained order accuracy and customer satisfaction by double-checking orders and asking clarifying questions.
IT Intern
Nationwide Insurance
Columbus, Ohio
06.2018 - 08.2018
- Tested integrated software and tools for data processing systems.
- Learned code development and code management.
- Learned about robotics.
- Worked on writing and editing code.
Education
Bachelor of Science - Mathematics Education
The Ohio State University
Columbus, Ohio 08.2021 - 05.2023
Associate of Science - Mathematics
Columbus State Community College
Columbus, Ohio 05.2019 - 05.2021
Skills
Experienced handling of money safely and securely on a regular basis via cash or cardThorough and accurate in receiving orders from customersGreat communication skillsBuilding professional relationships with customers by fulfilling their needs in an accurate and orderly mannerWilling and quick learnerMicrosoft Word, PowerPoint, and Google Docs skillsAble to work together with coworkers to diffuse a situation and give the customer an amazing experienceDaily processing of money through gift cards, the Chick-fil-A app, cash, and couponsAble to accurately and efficiently guide customers through orders until they are satisfiedGoes the extra mile to ensure guest desire to do business againMakes memorable experiences with every guest
Strategic planning
Dependable and Responsible
Training and mentoring
Team Building
Timeline
Director of Morning Operations
Chick-fil-A
05.2023 - Current
Supervisor & Training Coordinator
Chick-fil-A
06.2022 - 05.2023
Bachelor of Science - Mathematics Education
The Ohio State University
08.2021 - 05.2023
Team Leader
Chick-fil-A
08.2021 - 06.2022
Trainer
Chick-fil-A
05.2021 - 08.2021
Associate of Science - Mathematics
Columbus State Community College
05.2019 - 05.2021
Team Member
Chick-fil-A
05.2019 - 05.2021
IT Intern
Nationwide Insurance
06.2018 - 08.2018