Isaiah S. Wilson
Chick-fil-A Manager
Columbus,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Director of Morning Operations
Chick-fil-A
Columbus, Ohio
05.2023 - Current
- Manages time efficiently in order to complete all tasks within deadlines.
- Works effectively in fast-paced environments.
- Demonstrates the ability to learn quickly and adapt to new situations.
- Demonstrates respect, friendliness, and a genuine willingness to help wherever needed.
- Uses critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolves problems, improves operations, and provides exceptional service.
- Reconciles cash and credit card transactions to maintain accurate records.
- Promotes a positive atmosphere and goes above and beyond to guarantee each customer receives exceptional food and service.
- Reduces process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Motivates staff to perform at peak efficiency and quality.
- Handles escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Supervisor & Training Coordinator
Chick-fil-A
Columbus, OH
06.2022 - 05.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize the morning shift business.
- Created successful work plans for each team member on the morning crew to maintain coworker and customer satisfaction.
- Delegated high volumes of work to empower the team, build trust, and provide remarkable experiences for guests.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set the overall vision for morning shifts and provided team leadership.
- Achieved results by working with staff to meet established targets.
- Interviewed, hired, and trained new employees.
Team Leader
Chick-fil-A
Columbus, Ohio
08.2021 - 06.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through a positive attitude and attentive response.
- Managed cash drawers and assisted in closing operations
- Resolved conflicts with guests concerning wrong orders, food safety, and the Chick-fil-A app glitches.
Trainer
Chick-fil-A
Columbus , Ohio
05.2021 - 08.2021
- Implemented diverse instructional methods, optimizing trainee engagement.
- Implemented individualized training plans to achieve staff readiness.
- Educated new Team Members on the proper use of registers, iPads, and service skills to help create a remarkable experience for the guests.
Team Member
Chick-fil-A
Columbus, Ohio
05.2019 - 05.2021
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership positions.
- Maintained a productive, efficient approach to all tasks.
- Instructed new team members on protocols and procedures of each position to maximize contributions.
- Sought out ways to go above and beyond job requirements.
- Maintained order accuracy and customer satisfaction by double-checking orders and asking clarifying questions.
IT Intern
Nationwide Insurance
Columbus, Ohio
06.2018 - 08.2018
- Tested integrated software and tools for data processing systems.
- Learned code development and code management.
- Learned about robotics.
- Worked on writing and editing code.
Education
Bachelor of Science - Mathematics Education
The Ohio State University
Columbus, Ohio 08.2021 - 05.2023
Associate of Science - Mathematics
Columbus State Community College
Columbus, Ohio 05.2019 - 05.2021
Skills
Experienced handling of money safely and securely on a regular basis via cash or cardundefined
Timeline
Director of Morning Operations
Chick-fil-A
05.2023 - Current
Supervisor & Training Coordinator
Chick-fil-A
06.2022 - 05.2023
Bachelor of Science - Mathematics Education
The Ohio State University
08.2021 - 05.2023
Team Leader
Chick-fil-A
08.2021 - 06.2022
Trainer
Chick-fil-A
05.2021 - 08.2021
Associate of Science - Mathematics
Columbus State Community College
05.2019 - 05.2021
Team Member
Chick-fil-A
05.2019 - 05.2021
IT Intern
Nationwide Insurance
06.2018 - 08.2018
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