Isaias Bermejo
Miami,FL
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Guest Service Agent /Supervisor
Kimpton EPIC Hotel
01.2022 - 01.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming lobby, ensuring a positive first impression for guests.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Maximized revenue by upselling room upgrades and additional services.
Produce Clerk /Produce Team Leader
Publix Supermarkets Store
10.2019 - 12.2022
- Trained new hires to perform cross-training exercises with experienced workers.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Managed inventory levels to prevent overstock or shortages of produce items through regular monitoring and communication with suppliers.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
Sales Associate /Receiving Clerk
Forever 21
05.2019 - 10.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
Front Service Clerk / Cashier
Publix Super Market
05.2018 - 04.2019
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Streamlined checkout processes by accurately handling cash, credit card, and check transactions.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
Education
Associate of Arts - Film Production
Valencia College
Orlando, FL12.2026
Skills
- Leadership
- Solutionist
- Bilingual (Proficient Spanish & English)
- Guest Complaint Resolution
- Organizational Skills
- Receptive of New Concepts
Timeline
Guest Service Agent /Supervisor
Kimpton EPIC Hotel
01.2022 - 01.2024
Produce Clerk /Produce Team Leader
Publix Supermarkets Store
10.2019 - 12.2022
Sales Associate /Receiving Clerk
Forever 21
05.2019 - 10.2019
Front Service Clerk / Cashier
Publix Super Market
05.2018 - 04.2019
Associate of Arts - Film Production
Valencia College
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