Kiana L Smith
Philadelphia,PA
Summary
Dynamic and dedicated professional with extensive experience in customer service, leadership, and hospitality. Proven track record in enhancing customer satisfaction and promoting brand loyalty through exceptional service and strategic upselling. Recognized for outstanding performance and leadership in fast-paced environments, with a strong ability to manage teams and operations efficiently. Seeking to leverage skills and experience to contribute to a forward-thinking organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Marriott International
05.2024 - Current
- Provide a welcoming and professional approach to 250+ guests daily with extraordinary guest service
- Efficiently process guest registrations by assigning guest rooms and completing payment transactions at check-in and check-out
- Promote hotel brand loyalty programs to encourage guest participation
- Received Agent of the Year for consistent positive guest feedback
Assistant Department Manager
Nordstrom
02.2022 - 07.2024
- Assisted department manager with day-to-day operations of the department such as staff scheduling, training, and associate assistance
- Supervised a team of 15 employees to ensure compliance with company policies and procedures
- Maintained accurate financial reports on daily transactions such as cash flow and expenses
Store Supervisor Overnight
Walgreens
08.2017 - 03.2020
- Opened and closed the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room were ready for the business day
- Completed product returns, order voids, customer refunds, cash drops to the safe, and provided change as requested to cash registers
- Modeled and delivered a distinctive and delightful customer experience
Education
High School Diploma -
Prince Edward County High School
Farmville, VA05.2015
Clerical Studies -
Southside Virginia Community College
05.2015
General Business -
Southside Virginia Community College
05.2015
Skills
- Customer Satisfaction
- Leadership
- Brand Promotion
- Upselling
- Hospitality
- Communication
- Adaptability
- Microsoft Office Proficiency
- Training
- Cross Selling
Certification
- Clerical Studies, Southside Virginia Community College, 05/01/15
- General Business, Southside Virginia Community College, 05/01/15
Timeline
Guest Service Agent
Marriott International
05.2024 - Current
Assistant Department Manager
Nordstrom
02.2022 - 07.2024
Store Supervisor Overnight
Walgreens
08.2017 - 03.2020
Clerical Studies -
Southside Virginia Community College
General Business -
Southside Virginia Community College
High School Diploma -
Prince Edward County High School
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