Samantha Rodriguez
Orlando,FL
Overview
5
5
years of professional experience
Work History
Guest Service Agent
Sheraton Vistana Resort
Orlando, FL
02.2023 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Welcomed guests on arrival, displaying professional and friendly approach.
Customer Service Cashier
Westgate Lakes Resort & Spa
Orlando, FL
11.2022 - 02.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Serving food to guest
- Making sure work area is clean
Customer Service Cashier
Universal Studios
Orlando, FL
08.2021 - 09.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
Customer Service Cashier
Discovery Cove
Orlando, FL
06.2018 - 08.2021
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Customer Service Cashier
Marshalls
Orlando, FL
05.2018 - 06.2018
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Maintained accurate records of customer transactions for reporting purposes.
Education
High School Diploma -
Frank W. Springstead High School
Spring Hill, FL06.2016
Skills
- Cash Counting
- Financial Information Review
- Office Meetings
- Rate Updates
- Organize Food Service
- Communication
- Problem-solving
- Multitasking
- Customer Satisfaction
Languages
Spanish
Full Professional
Timeline
Guest Service Agent
Sheraton Vistana Resort
02.2023 - Current
Customer Service Cashier
Westgate Lakes Resort & Spa
11.2022 - 02.2023
Customer Service Cashier
Universal Studios
08.2021 - 09.2022
Customer Service Cashier
Discovery Cove
06.2018 - 08.2021
Customer Service Cashier
Marshalls
05.2018 - 06.2018
High School Diploma -
Frank W. Springstead High School