Jennifer Fernandez
Gotha,FL
Summary
Seeking a position where education and personal skills can facilitate the growth of the company while gaining valuable hands-on experience.
Overview
17
17
years of professional experience
Work History
Recreation Attendant
Sheraton Vistana Resort
02.2023 - Current
- Planning activities for guests day to day basis, such as games, crafts, trivia’s and special events.
- Collaborated with team members to create engaging activity schedules that catered to diverse interests.
- Assisting guests with rental’s equipment.
- Maintained clean and safe work environment and monitored immediate area and surroundings.
- Maintaining recreational equipment with regular cleaning and inspections.
- Increased event attendance by effectively promoting and marketing recreational activities.
- Set up promotional displays and equipment for special events and activities.
- Provided information about facilities, entertainment options and rules and regulations to visitors.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing inquiries.
Lead Cashier
Calvin Klein
01.2013 - 01.2019
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Managed staffing levels to provide optimal support for cash register operations.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
Associate Specialist
Ralph Lauren
01.2012 - 01.2013
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about sizing, accessories, and merchandise care.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged with customers to build rapport and loyalty.
- Managed efficient cash register operations.
- Developed innovative solutions for complex problems, resulting in increased client satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Item Processor
WACHOVIA BANK
04.2007 - 08.2011
- Developed expertise in a variety of item processing tools and technologies, enabling versatility when handling different types of items or transactions.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Prepared thorough documentation regarding processed items as required by company policy or regulatory bodies, ensuring full compliance at all times.
- Handled day-to-day accounting processes to drive financial accuracy.
- Consistently met or exceeded established performance targets, showcasing commitment to excellence and contributing to the overall success of the department.
Education
Diploma -
Valencia College
Orlando, FLHigh School Diploma -
University High School
Orlando, FL05.2005
Skills
- Safety Monitoring
- Sales abilities
- Interpersonal Communication
- Safety Compliance
- Recreation Skills
- POS Systems
- Cash Handling
- Problem Resolution
- Attention to Detail
- Customer Relations
- Multitasking
- Excellent Communication
- Customer Assistance
Timeline
Recreation Attendant
Sheraton Vistana Resort
02.2023 - Current
Lead Cashier
Calvin Klein
01.2013 - 01.2019
Associate Specialist
Ralph Lauren
01.2012 - 01.2013
Item Processor
WACHOVIA BANK
04.2007 - 08.2011
Diploma -
Valencia College
High School Diploma -
University High School
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