Jasmina Muharemovic
Fort Lauderdale,FL
Summary
Experienced hospitality expert with more then five years of experience in hotel industry and quality customer service. Providing excellent customer service and proficiency in hotel industry. Trustworthy and hardworking person- capable to work in team environment or individually as needed. My core competencies include communication, multitasking, adaptability and attention to details.
Overview
14
14
years of professional experience
Work History
Guest Service Agent
Hilton Fort Lauderdale Beach Resort
2023.10 - Current
- Provided personalized service during check in, check out process and during the whole stay in the property with a high guest satisfaction
- Maximized revenue by upselling room upgrades and enrolling guest in HH program
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
Sales Associate Specialist
Cristian Dior
2022.05 - 2022.09
- As a member of diverse team, I developed strong communication skills,team work as well as adaptability
- I improved my analytical and problem solving skills while tracking and reporting records on sale
- Trained three people to perform the same position
- A exceeded monthly sales objectives by 10%
Sales Associate
Cristian Dior
2021.06 - 2021.10
- Collected feedback and constantly improving high quality customer service and that way increased customer satisfaction
- Exceeded monthly sales objectives by 7%
- Hosted VIP events, handled with special clients and suggested total look
Front Desk Agent
Hotel Palma
2014.08 - 2017.07
- Assisted with room booking, changing and cancellation of reservations
- Conducted regular daily assignment through the Diventa software
- Collaborated effectively with other departments resulting in 15% increased in booking and reservations during 2015
Reservations Agent
IN Hotel Belgrade
2010.06 - 2012.06
- Strategized and implemented new sales plans by offering promotional packages via phone or e-mail
- Conducted the analysis of sold rooms and provided daily, weekly and monthly reports to supervisors
- Increased the sale of hotel capacities to individual guests by calculating prices and making adjustments in line with the occupancy rate
Education
M.D. - Business Systems in Tourism And Hospitality
University Singidunum
Belgrade, Serbia03.2014
Bachelor of Science - Economics And Hospitality Management
University Singidumum
Belgrade, Serbia10.2010
Skills
- Microsoft Office
- Hilton ONQ Systems
- Micros Fidelio System
- Guest communication
- Customer Satisfaction
- Reservations
- Office administrator
- Listening Skills
Languages
Serbian
Native or Bilingual
English
Professional Working
Timeline
Guest Service Agent
Hilton Fort Lauderdale Beach Resort
2023.10 - Current
Sales Associate Specialist
Cristian Dior
2022.05 - 2022.09
Sales Associate
Cristian Dior
2021.06 - 2021.10
Front Desk Agent
Hotel Palma
2014.08 - 2017.07
Reservations Agent
IN Hotel Belgrade
2010.06 - 2012.06
M.D. - Business Systems in Tourism And Hospitality
University Singidunum
Bachelor of Science - Economics And Hospitality Management
University Singidumum
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