Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jasmina Muharemovic

Fort Lauderdale,FL

Summary

Experienced hospitality expert with more then five years of experience in hotel industry and quality customer service. Providing excellent customer service and proficiency in hotel industry. Trustworthy and hardworking person- capable to work in team environment or individually as needed. My core competencies include communication, multitasking, adaptability and attention to details.

Overview

14
14
years of professional experience

Work History

Guest Service Agent

Hilton Fort Lauderdale Beach Resort
10.2023 - Current
  • Provided personalized service during check in, check out process and during the whole stay in the property with a high guest satisfaction
  • Maximized revenue by upselling room upgrades and enrolling guest in HH program
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

Sales Associate Specialist

Cristian Dior
05.2022 - 09.2022
  • As a member of diverse team, I developed strong communication skills,team work as well as adaptability
  • I improved my analytical and problem solving skills while tracking and reporting records on sale
  • Trained three people to perform the same position
  • A exceeded monthly sales objectives by 10%

Sales Associate

Cristian Dior
06.2021 - 10.2021
  • Collected feedback and constantly improving high quality customer service and that way increased customer satisfaction
  • Exceeded monthly sales objectives by 7%
  • Hosted VIP events, handled with special clients and suggested total look

Front Desk Agent

Hotel Palma
08.2014 - 07.2017
  • Assisted with room booking, changing and cancellation of reservations
  • Conducted regular daily assignment through the Diventa software
  • Collaborated effectively with other departments resulting in 15% increased in booking and reservations during 2015

Reservations Agent

IN Hotel Belgrade
06.2010 - 06.2012
  • Strategized and implemented new sales plans by offering promotional packages via phone or e-mail
  • Conducted the analysis of sold rooms and provided daily, weekly and monthly reports to supervisors
  • Increased the sale of hotel capacities to individual guests by calculating prices and making adjustments in line with the occupancy rate

Education

M.D. - Business Systems in Tourism And Hospitality

University Singidunum
Belgrade, Serbia
03.2014

Bachelor of Science - Economics And Hospitality Management

University Singidumum
Belgrade, Serbia
10.2010

Skills

  • Microsoft Office
  • Hilton ONQ Systems
  • Micros Fidelio System
  • Guest communication
  • Customer Satisfaction
  • Reservations
  • Office administrator
  • Listening Skills

Languages

Serbian
Native or Bilingual
English
Professional Working

Timeline

Guest Service Agent

Hilton Fort Lauderdale Beach Resort
10.2023 - Current

Sales Associate Specialist

Cristian Dior
05.2022 - 09.2022

Sales Associate

Cristian Dior
06.2021 - 10.2021

Front Desk Agent

Hotel Palma
08.2014 - 07.2017

Reservations Agent

IN Hotel Belgrade
06.2010 - 06.2012

M.D. - Business Systems in Tourism And Hospitality

University Singidunum

Bachelor of Science - Economics And Hospitality Management

University Singidumum
Jasmina Muharemovic