Isaias Birts
Moreno Valley
Summary
A highly organized and experienced professional with years of experience providing nurturing care to children from diverse backgrounds. Proven ability to develop trusting relationships with children and parents, plan and implement age-appropriate activities, and create a safe, stimulating environment for children. Passionate about helping children reach their full potential through positive reinforcement and individualized support.
Dynamic and creative professional with extensive experience in performing arts and event coordinating. Proven ability to capture and engage audiences with creative, innovative acts. Adept at developing and executing events, activities, and programs that appeal to a variety of audiences.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
KITCHEN WORKER
Capriottissandwichshopconcord
Moreno Valley
02.2024 - Current
- Received and stored food items in an orderly and organized fashion.
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
- Delivered excellent customer service.
- Prepared sandwiches and salads according to company standards and recipes.
- Operated kitchen equipment safely and efficiently during food preparation.
- Assisted in inventory management, restocking supplies as needed.
- Maintained cleanliness of kitchen area and food preparation surfaces.
- Helped with setting up and breaking down of the kitchen each day.
- Placed clean dishes, utensils and cooking equipment in storage areas.
PERFORMING ARTS COACH
Moreno Valley Unified School District
Moreno Valley
09.2022 - Current
- Worked with Elementary, Middle and High School students in Performing Arts
- Explained and demonstrated artistic techniques.
- Participated in student recruitment, registration, and placement activities.
- Organized performance groups, voice and acting lessons and directed rehearsals
- Prepared students for performances, college auditions and interviews.
Event Coordinator
Self employed
Moreno Valley
07.2022 - Current
- Coordinated logistics for diverse events, managing timelines and vendor relationships.
- Developed event themes and concepts, ensuring alignment with client vision.
- Created detailed event budgets, monitoring expenses and resource allocation.
- Collaborated with clients to understand needs and tailor event experiences accordingly.
- Trained and supervised volunteers, enhancing team efficiency during events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Developed event themes and concepts to ensure successful execution of events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
BARISTA
Starbucks
Moreno Valley
12.2020 - Current
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Observed proper food handling procedures and upheld company policies and procedures.
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers.
- Followed operating instructions and troubleshot breakdowns, keeping equipment operational.
Education
HIGH SCHOOL DIPLOMA -
Moreno Valley High School
Moreno Valley, CALIFORNIA06.2020
Skills
- Positive Reinforcement Methods
- Activity Organization
- Producing Special Events
- Parent Communication
- Social Perceptiveness
- Strategy Planning
- Team Collaboration
- Food safety
- Customer service
- Inventory management
- Event coordination
- Menu knowledge
- Performance coaching
- Team collaboration
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Problem solving
- Vendor management
- Operational efficiency
- Training and development
- Opening and closing accounts
- Recordkeeping strengths
- Decision-making
- Conflict mediation
- Research
- Email management
- Minute taking
- Order processing
- Appointment scheduling
- Team development
Timeline
KITCHEN WORKER
Capriottissandwichshopconcord
02.2024 - Current
PERFORMING ARTS COACH
Moreno Valley Unified School District
09.2022 - Current
Event Coordinator
Self employed
07.2022 - Current
BARISTA
Starbucks
12.2020 - Current
HIGH SCHOOL DIPLOMA -
Moreno Valley High School