Detail-oriented professional skilled in project management and inventory oversight. Known for strong conflict resolution and time management abilities, contributing to successful project delivery and high customer satisfaction.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Outside Services Lead
San Juan Hills Golf Club
San Juan Capistrano, California
03.2022 - Current
Resolved customer issues with knowledgeable and friendly service, fostering high customer satisfaction.
Recognized by management for providing exceptional customer service.
Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
Completed day-to-day duties accurately and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Proposed ideas and solutions that improved team performance and project outcomes.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Collaborated with cross-functional teams on projects to ensure alignment and communication.
Managed inventory and supplies to ensure materials were available.
Amazon Delivery Driver
Jeronimo Logistics
Mission Viejo, California
09.2020 - 04.2022
Delivered packages efficiently to various locations within designated routes.
Provided excellent customer service during package drop-offs and pickups.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Maintained accurate records of deliveries and vehicle inspections daily.
Collaborated with team members to optimize delivery processes and improve efficiency.
Loaded and unloaded packages safely to prevent damage during transport.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Ensured accurate completion of all paperwork associated with deliveries.
3531 Motor Transport Operator
United States Marine Corps
Oceanside, California
10.2017 - 03.2020
Managed transportation logistics for personnel and equipment during missions.
Transported hazardous materials safely following established guidelines.
Maintained safety and security of cargo, personnel and equipment in convoy.
Loaded, secured, and unloaded cargo according to established procedures.
Maintained detailed records of daily vehicle mileage, maintenance issues, and fuel consumption levels.
Ensured all necessary documentation was accurately filled out such as log books prior to beginning each trip.
Processed shipment documents neatly and efficiently for each load.
Trained junior operators on vehicle handling and safety protocols.
Assisted in planning routes for optimal mission effectiveness and safety.
Managed unexpected emergencies and route changes with calm and professionalism.
Education
High School Diploma -
El Toro High School
Lake Forest, CA
06-2017
Criminal Justice
Irvine Valley College
Irvine, CA
08-2026
Skills
Logistics coordination
Supply chain coordination
Project management
Quality assurance
Operational documentation
Time management
Team collaboration
Team development
Effective communication
Conflict resolution
Customer service
Time management abilities
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Employee of the Quarter from company wide pool for outstanding customer service and hard work