Isaias De Paula
Learning and Development Specialist
Santiago De Los Caballeros,Santiago
Summary
Results-driven L&D Professional with nearly 13 years of experience in enhancing customer experiences and driving continuous organizational improvement. Expert in designing end-to-end training programs, from initial needs assessment to data-backed performance analysis. Passionate about leveraging instructional technology (Canva, E-Learning) and data management to elevate service standards and employee engagement.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Learning And Development Specialist
Liberty Home Guard
02.2024 - Current
- Program Design: Built comprehensive training workshops and e-learning modules from scratch, aligning educational content with specific business objectives.
- Visual Communication: Served as a Canva Specialist to create visually engaging presentations that increased learner retention and engagement.
- Project Management: Utilized JIRA to track project milestones, ensuring all training initiatives were delivered on schedule.
- Continuous Improvement: Conducted post-training feedback loops and performance metric analysis to refine materials and address knowledge gaps.
- End-to-End Onboarding: Managing the process from offer acceptance to full productivity.
- Coordinated cross-functional workflows between IT, Payroll, and Department Managers to streamline the delivery of equipment and resources.
- Managed new-hire documentation, ensuring 100% compliance with labor laws and company policies for contracts, and NDAs.
Quality Data Manager
AHF HEALTHCARE FOUNDATION
04.2022 - 04.2023
- Multidisciplinary Leadership: Directed a diverse nationwide team across 6 facilities, managing 3 doctors per 2 shifts and 1 quality assistant per facility.
- National Operations: Conducted on-site Quality Assurance (QA) assessments at various facilities nationwide to ensure strict compliance with company standards.
- Data Lifecycle Management: Oversaw the end-to-end data process, including collection, cleansing, analysis, and reporting across multiple organizational data sources.
- Strategic Roadmap: Coordinated with Quality and IT teams to execute the data management roadmap and supported resource planning to ensure optimal team staffing.
- Mentorship: Provided comprehensive training and mentoring to the Data Officer team at both the country and site levels.
- Stakeholder Collaboration: Worked closely with the Medical Coordinator and Quality teams to uphold data integrity and confidentiality in compliance with industry standards.
Teacher Manager
Academia Europea
Santo Domingo
08.2019 - 07.2022
- Instructional Leadership: Managed multiple classrooms and led a team of educators, overseeing curriculum delivery and teaching standards.
- Data Coaching: Analyzed student performance data to pivot instructional strategies and improve educational outcomes.
- Professional Development: Facilitated Professional Learning Communities (PLCs) to encourage teacher collaboration and peer-to-peer coaching.
- Analyzed student performance data to adjust instructional strategies, enhancing educational outcomes.
- Provided mentorship and coaching to new and existing staff, offering professional development and support for improvement.
Corporate Trainer
Newtech S.R.L
Santo Domingo
11.2019 - 07.2021
- Coordinated online training activities for employees across multiple business lines, ensuring alignment with operational goals.
- Assessed training needs and adjusted or created new programs to meet business requirements and improve performance.
- Conducted training for new hires across different business lines to ensure seamless integration into operations.
- Delivered cross-training for existing personnel on new products and services, enhancing versatility and skill sets.
- Identified underperforming trainees and provided additional support to ensure they met the operational standards.
- Monitored and ensured the achievement of key performance indicators (KPIs) such as quality and efficiency for trained agents navigating systems.
- Maintained training reports on progress, efficiency, attendance, quality, and payroll, enabling data-driven insights for continuous improvement.
Education
Associate Degree in Logistics And Supply Chain Man - Logistics and Supply Chain Operations, Logistics, Materials, and Supply Chain Management
Instituto Tecnico Superior Comunitario De San Luis
10-2018
Advanced Data Analyst in Excel - Business Intelligence (BI), Business Administration and Management, General
PyV Escuela Tecnica De Negocios
03-2022
Professional Excel - Business Administration and Management, General
PyV Escuela Tecnica De Negocios
02-2022
Skills
- E-Learning
- Distance Learning
- Telebanking
Certification
EFSET English Certificate (C1 Advanced)
Timeline
Learning And Development Specialist
Liberty Home Guard
02.2024 - Current
Quality Data Manager
AHF HEALTHCARE FOUNDATION
04.2022 - 04.2023
Corporate Trainer
Newtech S.R.L
11.2019 - 07.2021
Teacher Manager
Academia Europea
08.2019 - 07.2022
Associate Degree in Logistics And Supply Chain Man - Logistics and Supply Chain Operations, Logistics, Materials, and Supply Chain Management
Instituto Tecnico Superior Comunitario De San Luis
Advanced Data Analyst in Excel - Business Intelligence (BI), Business Administration and Management, General
PyV Escuela Tecnica De Negocios
Professional Excel - Business Administration and Management, General
PyV Escuela Tecnica De Negocios