Isaias Hernandez
Calumet City,IL
Summary
Driven and adaptable former McDonald’s crew member with a proven track record in high-pressure environments, demonstrating exceptional customer service and food safety skills. Fluent in English and Spanish, excelled in training peers and enhancing service efficiency, significantly reducing customer wait times. Skilled in both verbal communication and mechanical maintenance, ensuring top-notch service quality and operational excellence.
Overview
5
5
years of professional experience
Work History
Service Crew Member
Mcdonald’s
11.2023 - Current
Crew Member Cook
Mcdonald’s
02.2020 - 08.2023
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
- Collaborated with team members to provide seamless customer service during peak hours.
- Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
- Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
- Communicated with management on food inventory stock to request order placement.
- Reduced customer waiting by batch cooking popular items during rush times.
Education
Thornton Fractional North
Calumet City, IL05.2024
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- FLUENT IN English and Spanish
- Food Safety
- Mechanical Maintenance
- Food Running
- Training and coaching
Timeline
Service Crew Member
Mcdonald’s
11.2023 - Current
Crew Member Cook
Mcdonald’s
02.2020 - 08.2023
Thornton Fractional North
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