Summary
Overview
Work History
Education
Skills
Timeline
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Isaias Roy

Chicago,IL

Summary

Highly motivated and detail-oriented professional with over 7 years of experience in customer service. Proven ability to communicate effectively, solve problems, and build strong customer relationships in fast-paced environments. Skilled in handling transactions, managing customer inquiries, and maintaining a positive customer experience. Eager to apply strong interpersonal, organizational, and multitasking skills to contribute to BMO Bank's success. Quick to learn new systems and processes, with a commitment to providing excellent service and ensuring customer satisfaction.

Overview

7
7
years of professional experience

Work History

Co-Founder

NBH Clothing
01.2021 - 01.2024
  • Managed financial operations, ensuring fiscal responsibility and maintaining profitability during periods of economic uncertainty
  • Oversaw the design process of clothing lines, from concept to final product, working with designers and manufacturers to create quality, on-trend garments
  • Evaluated market trends to identify emerging opportunities and inform strategic decision making
  • Developed and implemented marketing campaigns across digital platforms (social media, email, website) to drive traffic and increase sales. Managed sales strategies, including partnerships, influencer collaborations, and promotional events

Window Washer

Service One Inc.
06.2023 - 09.2023
  • Maintained equipment and vehicles in clean and excellent working order
  • Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears
  • Performed detailing tasks using microfiber and toweling cloths to remove any excess moisture from window sills
  • Work in compliance with safety standards, including the use of proper equipment and personal protective gear to maintain a safe environment
  • Established trust with clients by maintaining a punctual schedule and open communication channels throughout the service process

Landscaper

J.C. Commerical Maintenance
06.2019 - 01.2021
  • Worked directly with clients to understand their landscaping needs, provide advice, and offer personalized service, ensuring a high level of satisfaction
  • Followed safety protocols while working with equipment and chemicals, ensuring a safe work environment for the team and clients
  • Managed a schedule of multiple client appointments, ensuring timely completion of landscaping projects and efficient handling of tasks
  • Focused on providing precise landscaping work, from planting arrangements to hardscaping

Guest Service Representative

Monterrey Security
04.2017 - 06.2019
  • Delivered exceptional customer service by addressing guest inquiries, requests, and concerns promptly and professionally
  • Managed multiple tasks simultaneously, including assisting guests, processing transactions, and coordinating services, all while maintaining efficiency and providing a seamless customer experience
  • Worked closely with other departments (housekeeping, maintenance, etc.) to meet guest needs and ensure a smooth operation
  • Played a vital role in ensuring safety at events including concerts, festivals, and sporting events

Education

Bachelor of Arts - Sociology

Middlebury College
Middlebury, VT
02-2024

Skills

  • Detail Oriented
  • Effective Team Collaboration
  • Problem-solving
  • Confidentiality Awareness
  • Strong Organizational Skills
  • Strong Work Ethic
  • Effective Communication
  • Exceptional Customer Service
  • Money Handling
  • Interpersonal Skills
  • Data Entry
  • Technologically Proficient

Timeline

Window Washer

Service One Inc.
06.2023 - 09.2023

Co-Founder

NBH Clothing
01.2021 - 01.2024

Landscaper

J.C. Commerical Maintenance
06.2019 - 01.2021

Guest Service Representative

Monterrey Security
04.2017 - 06.2019

Bachelor of Arts - Sociology

Middlebury College

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Isaias Roy