IS'ALLIAH BROCK
Baltimore,MD
Summary
Dedicated candidate eager to leverage knowledge in protecting public safety as well commitment to upholding law. I am a hardworking and conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Enjoy collaborative work environment as well committed to inspire and address social issues to improve quality of life in marginalized communities.
Overview
9
9
years of professional experience
Work History
Housing Counselor
Neighborhood Assistance Corp of America
05.2024 - 09.2024
- Proven track record in mortgage counseling and loan origination, notably with NACA, where I leveraged my expertise in risk analysis and customer service to enhance loan processing efficiency.
- Developed successful housing action plans, addressing individual client needs and financial goals.
- Provided ongoing case management for clients enrolled in housing programs, monitoring progress toward established goals.
- Assisted clients in accessing essential housing resources, such as utility assistance programs and emergency shelter services.
- Empowered clients to make informed decisions on their housing options by delivering educational workshops.
- Managed high caseloads effectively while maintaining strict confidentiality standards.
Mortgage Loan Originator
New American Funding
11.2021 - 11.2022
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Collaborated with underwriters, processors, and other team members to resolve issues, ensuring smooth transactions for all parties involved.
- Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Collected information from banks, institutions and employers to assess applicant eligibility.
Mortgage Loan Originator
Sovereign Lending Group
10.2020 - 04.2021
- Structured loans creatively to address unique borrower situations and maximize approval chances without compromising compliance standards.
- Analyzed applicant financial data to determine eligibility for various loan products, tailoring recommendations based on individual needs.
- Worked closely with borrowers experiencing financial hardship, helping them explore alternative financing options or refinancing solutions.
- Contributed towards achieving branch sales targets through consistent performance in meeting personal goals as well as supporting team members when needed.
- Mentored junior colleagues in navigating complex mortgage industry procedures while sharing valuable insights gained from years of experience.
Personal Banker
Wells Fargo Bank
01.2016 - 10.2020
- Interviewed clients to determine current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance and other information needed to develop a financial plan.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Leveraged advanced knowledge of banking products/services to deliver custom presentations that effectively addressed unique client needs.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Exceeded individual performance metrics consistently while maintaining exceptional levels of client satisfaction ratings throughout tenure as Personal Banker.
Education
General Education -
Leuzinger High School
Lawndale, CA06.2010
Skills
- Crime prevention strategies
- Investigative skills
- Surveillance and covert operations
- Critical thinking
- Risk mitigation
- Case management
- Physical fitness
Timeline
Housing Counselor
Neighborhood Assistance Corp of America
05.2024 - 09.2024
Mortgage Loan Originator
New American Funding
11.2021 - 11.2022
Mortgage Loan Originator
Sovereign Lending Group
10.2020 - 04.2021
Personal Banker
Wells Fargo Bank
01.2016 - 10.2020
General Education -
Leuzinger High School