Summary
Overview
Work History
Education
Skills
Timeline
Generic

Isamar Murguia

Dallas,TX

Summary

Dynamic and results-driven professional with a positive attitude and proven leadership skills, honed as a Shift Leader at Starbucks. Expert in cash handling and customer service, I enhanced team productivity and resolved conflicts effectively, ensuring a safe and efficient work environment while consistently improving customer satisfaction.

Overview

4
4
years of professional experience

Work History

Shift Leader

Starbucks
02.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Supervisor

Warehouse
01.2022 - 05.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Restaurant Team Member

Salad And Go
05.2022 - 10.2023

Education

Texans Can Academy
Dallas, TX

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus

Timeline

Shift Leader

Starbucks
02.2024 - Current

Restaurant Team Member

Salad And Go
05.2022 - 10.2023

Supervisor

Warehouse
01.2022 - 05.2024

Texans Can Academy

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