Isamar Pena Troncoso
Revere,MA
Summary
Dynamic and customer-focused professional with experience at Target and Home Depot. Proven ability in delivering exceptional customer service and managing inventory efficiently. Skilled in cash handling and POS systems, while fostering a friendly atmosphere. Recognized for enhancing operational efficiency and training team members to exceed service expectations.
Overview
8
8
years of professional experience
Work History
Barista
Target
11.2021 - Current
- Trained new baristas on beverage preparation and customer service standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in managing inventory levels, placing orders as needed for supplies.
- Delivered exceptional customer service, resolving issues promptly to enhance satisfaction.
- Developed expertise in operating espresso machines and brewing equipment effectively.
- Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
- Implemented best practices for food safety and hygiene in accordance with company policies.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
Pro Services Specialist
Home Depot
02.2018 - 06.2020
- Developed tailored service solutions to enhance customer satisfaction and operational efficiency.
- Conducted in-depth product training for clients, improving their understanding and utilization of services.
- Collaborated with cross-functional teams to streamline processes, reducing service delivery times.
- Managed client inquiries, providing prompt resolutions and ensuring high standards of support.
Education
Associate of Science - Health Education
Bunker Hill Community College
Charlestown, MA05-2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Active listener
- Cleanliness
- Exceptional customer service
- Cash register operation
- Safe food handling
- POS systems
Languages
Spanish
Native or Bilingual
Timeline
Barista
Target
11.2021 - Current
Pro Services Specialist
Home Depot
02.2018 - 06.2020
Associate of Science - Health Education
Bunker Hill Community College