Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Isamar Pena Troncoso

Revere,MA

Summary

Dynamic and customer-focused professional with experience at Target and Home Depot. Proven ability in delivering exceptional customer service and managing inventory efficiently. Skilled in cash handling and POS systems, while fostering a friendly atmosphere. Recognized for enhancing operational efficiency and training team members to exceed service expectations.

Overview

8
8
years of professional experience

Work History

Barista

Target
11.2021 - Current
  • Trained new baristas on beverage preparation and customer service standards.
  • Maintained cleanliness and organization of workstations to ensure efficient operations.
  • Assisted in managing inventory levels, placing orders as needed for supplies.
  • Delivered exceptional customer service, resolving issues promptly to enhance satisfaction.
  • Developed expertise in operating espresso machines and brewing equipment effectively.
  • Collaborated with team members to streamline workflow during peak hours, enhancing service speed.
  • Implemented best practices for food safety and hygiene in accordance with company policies.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.

Pro Services Specialist

Home Depot
02.2018 - 06.2020
  • Developed tailored service solutions to enhance customer satisfaction and operational efficiency.
  • Conducted in-depth product training for clients, improving their understanding and utilization of services.
  • Collaborated with cross-functional teams to streamline processes, reducing service delivery times.
  • Managed client inquiries, providing prompt resolutions and ensuring high standards of support.

Education

Associate of Science - Health Education

Bunker Hill Community College
Charlestown, MA
05-2029

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Cash register operation
  • Safe food handling
  • POS systems

Languages

Spanish
Native or Bilingual

Timeline

Barista

Target
11.2021 - Current

Pro Services Specialist

Home Depot
02.2018 - 06.2020

Associate of Science - Health Education

Bunker Hill Community College