Isamar Zendejas
Pflugerville,TX
Summary
Hello my name is Isamar.
I believe I would be a good candidate for this position because no matter the task I will always be dependable and responsible. I have basic computer skills, and can listen and communicate effectively. I am also bilingual (fluent in both English and Spanish). If there is a skill I don’t currently have I’m not afraid of challenges. I enjoy learning new things and I am a fast learner. I enjoy helping people and am someone who finds purpose in being of service. I would love the opportunity to grow with this company. Thank you!
Willing to relocate to: Austin, TX Authorized to work in the US for any employer
Overview
1
1
Certification
10
10
years of professional experience
Work History
Temp / Call Center Agent
TMD Staffing
Austin, TX
07.2020 - 10.2026
- Received and managed inbound customer calls
- Assisted customers with payment processing for insurance, utilities, tickets, property, and personal taxes, ensuring timely transactions
- Managed account changes and updates for customers to maintain accurate records and enhance service quality
- Performed data entry for customer information
- Developed and executed customer retention strategies to foster loyalty and improve satisfaction
CSR/Loan Officer
Title loans
Austin, TX
06.2018 - 06.2020
- Address customer questions and concerns to enhance satisfaction
- Assess vehicle value for loan qualification decisions
- Responded to customer inquiries to provide assistance
- Executed collection calls to recover overdue payments from customers to follow up with customers regarding overdue payments. to non-paying customers
Cashier
Retail
Austin, TX
01.2017 - 01.2018
- Processed cash and card payments efficiently, ensuring accurate transactions
- Processed customer refunds efficiently
- Organized inventory for easy access
- Executed cleaning duties to ensure a safe environment
Education
High school diploma -
Leander High School
Leander, TXSkills
- Call center experience
- Customer communication
- Data entry
- In-person customer service
- Bilingual English/Spanish
- Cash handling
- POS systems
- Retail math
- Computer skills
- Office experience
- Organizational skills
- Attention to detail
- Time management
- Problem-solving
- Customer relationship building
- Teamwork
- Math
- Performing background checks
Personal Information
- Driving License: Driver's License
- Availability: Willing to relocate to: Austin, TX
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Certification
- Driver's License
- Non-CDL Class C
- Food Handler Certification
Languages
- Driving License: Driver's License
- Availability: Willing to relocate to: Austin, TX
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Temp / Call Center Agent
TMD Staffing
07.2020 - 10.2026
CSR/Loan Officer
Title loans
06.2018 - 06.2020
Cashier
Retail
01.2017 - 01.2018
High school diploma -
Leander High School