Isamarr Urquizo
Chicago,IL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.
Overview
5
5
years of professional experience
Work History
Clerk
Warren Park Elementary School
Cicero, Illinois
10.2024 - Current
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Processed customer payments accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered phones in a courteous manner while providing excellent customer service.
- Created memos, letters, emails, reports, presentations as requested by management.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Verified accuracy of all paperwork prior to submission for processing.
- Maintained accurate records of student attendance and grades.
- Conducted parent-teacher conferences throughout the year.
- Provided individualized instruction to meet the needs of diverse learners.
- Encouraged creativity among students by providing them with open-ended tasks.
- Attended faculty meetings and other school functions.
- Provided guidance for students in developing problem-solving skills.
Manager
7-eleven
Cicero, IL
02.2020 - Current
- Provided leadership during times of organizational change or crisis situations.
- Streamlined communication channels, improving information flow and decision-making speed.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
- Processed refunds and exchanges according to company policy.
- Trained new cashiers on proper use of registers and store policies.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Established processes to ensure efficient workflow throughout the organization.
Clerk
Town of Cicero
Cicero, IL
03.2024 - 07.2024
- Troubleshot office equipment, computer hardware and software issues.
- Maintained inventory levels of office supplies and equipment as needed.
- Developed organizational filing systems for confidential customer records and reports.
- Inventoried and ordered materials, supplies and services.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Utilized computer software programs to create reports, labels, forms.
- Typed, formatted and edited correspondence and other documents.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Entered data into computer systems accurately and efficiently.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered telephones, directed calls, and took messages.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Completed and mailed contracts, invoices or checks.
- Processed customer orders promptly and accurately.
- Created memos, letters, emails, reports, presentations as requested by management.
- Provided excellent customer service to ensure satisfaction.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2021
Associate of Science -
Malcom X
Chicago, ILSkills
- Marketing
- Financial records oversight
- Project planning
- Time management
- Business administration
- Budget control
- Task delegation
- Negotiation
- Sales management
- Customer service
- Data analysis
- Work prioritization
- Multitasking
- Work under pressure
- Patient care
- Electronic health records
- Health and safety
- Inventory management
- Team collaboration
- Problem solving
- Communication skills
- Conflict resolution
- Meal planning
Languages
5
Education and Training
true,other,other
Timeline
Clerk
Warren Park Elementary School
10.2024 - Current
Clerk
Town of Cicero
03.2024 - 07.2024
Manager
7-eleven
02.2020 - Current
High School Diploma -
Morton East High School
Associate of Science -
Malcom X