Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Isandra Melendez Opio

7528 Sand Lake Pointe Loop Apt 107,FL

Summary

Efficient Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.


Phlebotomy

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Phlebotomist

BonVitas Medical
08.2023 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
  • Conducted venipuncture and other CT procedures.
  • Participated in continuing education programs to stay up to date on new technologies and procedures.
  • Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Assisted in training and onboarding new phlebotomists.
  • Reviewed and processed requisitions for laboratory tests.
  • Monitored supply levels and placed orders for laboratory supplies.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Verified proper storage and transportation of specimens to laboratories.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.

Medical Assistant

BonVitas Medical
08.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used eCW to schedule appointments for doctor visits and procedures.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared lab specimens.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.

Education

Master of Science - MHA Gerencia Y Evaluación De Servicios De Salud

Ana G Mendez University
Orlando, FL
02-2027

Associate of Science - Phlebotomy

Ana G Mendez University
Puerto Rico
06-2025

Associate of Science - Medical Asistant

Ana G Mendez University
Orlando, FL
06-2024

Bachelor of Science - Criminology

Ana G. Mendez University
Orlando, FL
05-2014

Skills

    Medical Assistants and Phlebotomist

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA
  • Patient confidentiality
  • Sample and specimen collection
  • Sample storage
  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Electrocardiographic rhythm recognition
  • Companionship and emotional support
  • Valid Florida driver's license
  • Inventory management

Accomplishments

  • Maintained compliance with OSHA, HIPAA, and CLIA standards.
  • Improved blood collection process by preparing supplies to match patient load.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • PT - Phlebotomy Technician
  • CMA - Certified Medical Assistant
  • HIPAA
  • BLS/CPR
  • HIV/AIDS
  • OSHA
  • Domestic violence

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Phlebotomist

BonVitas Medical
08.2023 - Current

Medical Assistant

BonVitas Medical
08.2023 - Current

Master of Science - MHA Gerencia Y Evaluación De Servicios De Salud

Ana G Mendez University

Associate of Science - Phlebotomy

Ana G Mendez University

Associate of Science - Medical Asistant

Ana G Mendez University

Bachelor of Science - Criminology

Ana G. Mendez University

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Isandra Melendez Opio