Isara Ismaili

• Organized displays and shelves to maintain store visual appeal, engage guests, and promote specific merchandise.
• Handled transactions efficiently.
• Managed returns, exchanges and refunds in accordance with Celebrity and Effy Jewelry policy.
• Boosted jewelry sales by providing excellent customer service and assisted guests in making informed decisions on high-value purchases, utilizing suggestive selling techniques to drive sales.
• Provided personalized shopping experiences for repeat collectors, understanding their preferences and offering tailored recommendations.
• Promoted events of Effy Jewelry throughout cruises.
• Presented information in Diamond & Gemstone seminar, for an audience on average 80 people, while giving expertise and sharing knowledge in order to drive revenue from the mic.
• Enhanced audience engagement by incorporating storytelling and real-life experiences into the presentation.
• Engaged with guests to build rapport and loyalty, representing the cruise line and Effy Jewelry at its highest standard.
• Boosted guest satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly and cruise sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed conflict resolution with dissatisfied guests professionally, resulting in improved customer retention rates.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry and public speaking.

• Developed and executed full-cycle recruitment strategies to meet the MSC cruise line industry hiring needs, sourcing candidates through diverse channels, including online applications, referrals, and direct outreach.
• Managed relationships with MSC cruise line representatives to determine staffing needs and ensure alignment with their goals.
• Utilized applicant tracking systems (ATS) to manage candidate sourcing and optimize the hiring process.
• Conducted candidate interviews, assessed skills, and made hiring decisions.
• Tracked hiring data and provided regular insights to leadership.
• Gave a full description and insight of the life on board to the candidates.
• Oversaw the documentation and the certificates gathering, including STCW, medical certificates, as well as visa applications of the candidates.
• Followed up with the crew members during their contracts, making sure everything is aligned with the crew member's and cruise line's expectations.

• Enhanced guest satisfaction by providing attentive, personalized and friendly service according to cruise line standards..
• Adapted to various guest needs by offering suggestions on drink pairings or alternatives based on dietary restrictions or personal preferences.
• Gave informative description of the drink packages, with the purpose of driving revenue out of it.
• Showed excellent multitasking skills, working on multiple tables on the same time while maintaining high standards of service quality.
• Performed opening and closing duties of the bars assigned to.

Pulsar Company was specialized in selling of the dishwasher machines.

• Influenced purchase decisions by conducting product demonstrations to highlight features and benefits.
• Directly affected in the store revenue by exceeding personal sales targets in a consistent manner by utilizing the customer service and the product knowledge.