Isaray Herrera

Work History

Maintenance Technician

Milgard Windows

04.2023 - Current

Assisted in conducting routine inspections of equipment and systems
Learned to troubleshoot basic mechanical issues under supervision
Maintained cleanliness and organization of work areas and tools
Supported senior technicians in completing maintenance tasks efficiently
Familiarized with safety protocols and proper handling of tools
Documented service records and maintenance logs accurately
Collaborated with team members to ensure timely project completion
Adapted quickly to new technologies and maintenance techniques
Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Troubleshot equipment breakdowns and performed preventive maintenance.
Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Followed safety protocols to minimize workplace accidents.
Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Improved equipment functionality by conducting regular maintenance checks and repairs.
Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
Installed new locks, door handles, and door closers.
Inspected and maintained equipment to keep items in top working condition.

Lead Driver

Milgard Windows & Doors

11.2018 - Current

Supervised daily transportation operations, ensuring timely deliveries and adherence to safety protocols.
Mentored junior drivers, enhancing their route planning and customer service skills.
Implemented process improvements that reduced delivery times while maintaining high service standards.
Coordinated vehicle maintenance schedules, optimizing fleet performance and reliability.
Conducted training sessions on safe driving practices and efficient navigation techniques.
Developed and maintained positive relationships with clients, improving customer satisfaction ratings.
Analyzed delivery routes for efficiency, leading to more effective resource allocation.
Assisted in developing operational strategies that enhanced overall logistics effectiveness.
Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
Improved customer satisfaction ratings by providing timely deliveries and prompt communication with clients.
Effectively managed time-sensitive deliveries, prioritizing tasks based on urgency and importance to client satisfaction.
Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
Assisted in recruitment efforts by identifying top talent within the driver pool and recommending candidates for promotions or additional responsibilities.

Truck Driver

Ply Gem

06.2016 - 10.2018

Operated various truck types for regional and long-haul deliveries, ensuring timely transport of goods.
Maintained compliance with federal and state regulations, promoting road safety and optimal vehicle performance.
Conducted routine inspections and preventive maintenance on vehicles to minimize downtime and enhance reliability.
Documented delivery schedules, cargo manifests, and mileage logs to ensure accurate record-keeping and reporting.
Collaborated with dispatch teams to optimize routing, reducing delays and improving service efficiency.
Trained new drivers on safety protocols, operational procedures, and navigation techniques to enhance team performance.
Implemented best practices in load securing and weight distribution for safe transportation of diverse freight types.
Resolved customer inquiries regarding delivery status promptly, fostering strong client relationships through effective communication.
Operated with safety and skill to avoid accidents and delays.

Route Sales Representative

Aramark

09.2009 - 09.2016

Managed daily route schedules, ensuring timely deliveries and optimal customer service.
Developed strong relationships with clients, fostering loyalty and repeat business.
Conducted regular inventory checks to maintain stock levels and reduce product loss.
Implemented efficient delivery processes, improving overall route time and customer satisfaction.
Analyzed sales data to identify trends, optimizing product offerings for specific markets.
Collaborated with management to streamline operations and enhance service efficiency across routes.
Resolved customer issues promptly, enhancing brand reputation and client retention rates.
Maintained positive relationships with customers using good communication and follow-through abilities.
Boosted revenues by upselling and cross-selling products to new and established customers.
Collaborated with customers to identify needs and provided catered solutions
Displayed products properly at customer sites and according to company specifications and policies.
Immediately addressed problems with customers to promote speedy resolution.
Developed and implemented promotional strategies to boost sales and customer loyalty.
Expanded client base by consistently seeking out new opportunities for sales growth.
Trained new Route Sales Representatives, sharing best practices for success in the role.
Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Maintained accurate inventory records, ensuring sufficient product availability for customers.
Established strong relationships with clients, resulting in increased repeat business and referrals.

Class A CDL Driver

Kruse Construction

02.1999 - 07.2009

Operated various machinery to ensure efficient production processes.
Maintained equipment through routine inspections and preventative maintenance protocols.
Set up and adjusted equipment and properly configured machines for daily operation.
Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Complied with company and OSHA safety rules and regulations.
Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Set up and ran machinery to produce exceptional products for industrial needs.
Operated various types of machinery, contributing to the successful completion of diverse projects.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.

Summary

Overview

Work History

Maintenance Technician

Lead Driver

Truck Driver

Route Sales Representative

Class A CDL Driver

Education

Tractor/ Trailer Operator Program - Truck Driving

Automotive Service Excellence Certificate - Automotive Engineering

High School Diploma -

Skills

Timeline

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