Isariby Fiallos
North Brunswick,NJ
Summary
Knowledgeable professional with several years of operations management experience, bringing together adaptability, critical analytical thinking, and intuition. Focused on maximizing resource utilization to support scalable operations, organized, systematic, and trend-focused to help optimize processes.
Overview
8
8
years of professional experience
Work History
General Manager
Applegreen
South Amboy, NJ
04.2023 - Current
- Responsible for overseeing day-to-day operations of the Jon Bon Jovi Service Area.
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Trained employees on duties, policies, and procedures, from brand-specific policies to company policies, including, but not limited to, cash handling security procedures, as well as food safety standards.
- Monitored trends in financial performance for food and beverage by identifying areas for improvement in food costs, as well as troubleshooting potential causes of retail audit discrepancies.
Customer Service Manager
Dependable Food
Edison, NJ
01.2021 - 09.2023
- Optimizing Workflow: Improved communication flow between staff and leadership of all departments by creating better work flow systems, such as implementing Asana.
- B2B Customer Service Management
- Oversaw daily operations of phone calls and data entry completed by CSR.
- Account Management of house accounts.
- Collaborated with other departments such as fleet, purchasing, A/R and A/P to enhance customer satisfaction.
General Manager
CEC Entertainment
Bridgewater, NJ
09.2017 - 12.2020
- Specialized in communication and phone sales for birthdays, events, and fundraisers in the district.
- Sales Analytics: Weekly presentation of suggestive selling and upselling sales, both verbally and visually, to the district by collecting data from sales metrics. Discussing results to optimize sales.
- Operational consultant to other locations, and personal assistant to the District Manager, to optimize workflow with the rest of the district, to help ensure they are adhering to company standards.
Education
Associate of Science - Data Science & Analytics
Middlesex College
Edison, NJSkills
- Optimizing workflow
- Data analysis
- Inventory management
- Adaptability
- Customer service
- Sales analytics
- Client account management
- Fast-paced critical thinking
- Invoice processing
- Data entry
Languages
- English
- Spanish (Fluent)
Timeline
General Manager
Applegreen
04.2023 - Current
Customer Service Manager
Dependable Food
01.2021 - 09.2023
General Manager
CEC Entertainment
09.2017 - 12.2020
Associate of Science - Data Science & Analytics
Middlesex College
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