Isatou Ceesay
Everett,WA
Summary
Dedicated professional with extensive experience in caregiving and retail management, notably at Na Bintou Assisted Living. Excelled in enhancing patient comfort and independence, improving customer satisfaction at Fabulous Expression through effective problem-solving and strong communication skills. Demonstrated commitment to ethical standards and dependable service, achieving significant improvements in client and customer well-being.
Overview
4
4
years of professional experience
Work History
Caregiver
Na Bintou Assisted Living
04.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Caregiver
Inspired Care
03.2024 - 12.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Store Manager
Fabulous Expression
01.2021 - 04.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
Kotu High School
Banjul The Gambia06-2010
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Multitasking and organization
- Dependable and responsible
- Strong ethics
- Verbal and written communication skills
- First aid and safety
- Flexible schedule and availability
Languages
Arabic
Turkish
Limited Working
Timeline
Caregiver
Inspired Care
03.2024 - 12.2024
Caregiver
Na Bintou Assisted Living
04.2023 - Current
Store Manager
Fabulous Expression
01.2021 - 04.2022
High School Diploma -
Kotu High School
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