Isaura Castellanos
La Puente,CA
Overview
5
5
years of professional experience
Work History
Client Case Coordinator
Ritz Financial Management Services
05.2024 - Current
- Facilitate meetings and presentations with regional centers, independent facilitator, and families to align goals and coordinate services.
- Act as liaison between clients, employees, and management to resolve issues, streamline communication, and maintain compliance with regional center requirements. (managing over 100 clients)
- Handle related documentation, including hiring and onboarding new employees, maintaining personnel files, and processing employment forms.
- Review and monitor client budgets to confirm availability of funds for services and payroll. (handled budgets of up to $170K annually).Supervise and support employees assigned to client cases, ensuring quality service and compliance with program standards. (direct oversight of 200+ employees).
Purchase/Billing Coordinator
Ritz Financial Management Services
05.2023 - Current
- Assisted clients with disabilities in purchasing necessary services and items. Supported clients in managing spending plans to maintain adequate funds.
- Streamlined purchasing processes, reducing lead times and improving order accuracy.
- Maintained complete documentation and records of all purchasing activities.
- Managed and maintained purchase orders and invoices.
Assistant Coordinator
Ritz Vocational
06.2022 - 05.2023
- Mentored junior staff, fostering professional development and promoting a collaborative work environment.
- Attended staff meetings, notified parents regarding special events and interacted with families on routine basis.
- Facilitated effective communication channels between management and staff to enhance client quality care.
- Boosted team morale through effective communication and motivational tactics.
Vocational Mentor
Ritz Vocational
La Puente, CA
06.2021 - 05.2023
- Guided mentees in developing vocational skills through personalized training sessions.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted clients in job searches and provided support for job retention.
Education
Bachelor's - Human Communication Studies
Cal State Fullerton
Fullerton, CA05.2023
Associate of Arts - Communication Studies for Transfer (AA-T) Degree, Social Behaviors
Rio Hondo College
Whittier, CA05.2021
Skills
- Microsoft Office
- Knowledgeable of DCI software
- Verbal and written communication
- Team collaboration
- Issue resolution
- Proficient in Zendesk
- Incidents management
- Intercultural awareness
- Organizational skills
- Active listening
- Attention to detail
- Customer relationship management
LANGUAGES
Fluent in Spanish – Verbal and Written
Timeline
Client Case Coordinator
Ritz Financial Management Services
05.2024 - Current
Purchase/Billing Coordinator
Ritz Financial Management Services
05.2023 - Current
Assistant Coordinator
Ritz Vocational
06.2022 - 05.2023
Vocational Mentor
Ritz Vocational
06.2021 - 05.2023
Associate of Arts - Communication Studies for Transfer (AA-T) Degree, Social Behaviors
Rio Hondo College
Bachelor's - Human Communication Studies
Cal State Fullerton