Victoria Zuniga
Brighton,CO
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Client Case Manager
Action Eviction Service
Victorville, CA
09.2022 - Current
- Developed case plans to meet client needs and goals.
- Provided advocacy and support for clients in accessing community resources.
- Conducted initial assessments of clients to determine services needed.
- Monitored client progress through regular follow-ups and documentation of activities and services provided.
- Maintained ongoing contact with clients to ensure their progress towards goals.
- Prepared legal documents for filing in court offices.
- Organized and managed court file systems, including electronic databases.
- Delivered court documents to attorneys, judges, and other personnel within the judicial system.
- Researching cases by obtaining records from archives or online sources.
- Reviewed legal documents for accuracy and completeness.
- Prepared reports, correspondence and other documents related to cases.
- Organized case files, including maintaining filing systems, photocopying documents and scanning records into databases.
- Attended hearings with attorneys to provide assistance during proceedings.
- Provided administrative support to lawyers by scheduling appointments, coordinating travel arrangements and preparing expense reports.
- Maintained contact with clients regarding case updates or changes in procedures.
- Updated client information in firm's database system ensuring accuracy of data entry.
Activities Assistant
Apple Valley Care Center
Apple Valley, CA
04.2020 - 10.2022
- Assisted in the development of activity plans for residents on a weekly basis.
- Organized and implemented activities to meet the individual needs of each resident.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Maintained records of all activity participation.
- Monitored safety and cleanliness during activities.
- Encouraged residents to participate in leisure activities according to their abilities.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Instructed staff on proper procedures for leading activities and providing support for residents' needs.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
- Participated in special events such as birthday celebrations, holiday parties.
- Documented progress notes regarding participant's involvement in recreational programming.
- Maintained inventory of supplies related to recreational programming.
- Kept activities spaces organized, clean and tidy.
- Coordinated musical guests, movies and other types of resident entertainment.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Met with staff to discuss rules, regulations and work-related problems.
Education
Medical Billing & Coding Certificate - Medical Billing
Downey Adult School
Downey, CA12-2019
Associate of Arts - Business Administration And Management
Victor Valley College
Victorville, CASkills
- Case Documentation
- Care Coordination
- Records Management
- Performance Tracking
- Referral Coordination
- Progress Evaluations
- Documentation Proficiency
- Data Entry and Analysis
- Organization and Multitasking
- Positive Attitude
- Case Planning
- Case Management Tracking
- Documentation and Reporting
- Community Outreach
- Data Entry
- Customer Service
- Payment Processing
- Customer Communications
- Verbal and Written Communication
- Data Gathering
- Answering Questions
- Appointment Scheduling
- Cash Handling
- Database Research
- Credit and Cash Payments
- Front Office Support
- Microsoft Office
- Bookkeeping
- Office Management
- Documentation
- Training and Mentoring
Timeline
Client Case Manager
Action Eviction Service
09.2022 - Current
Activities Assistant
Apple Valley Care Center
04.2020 - 10.2022
Medical Billing & Coding Certificate - Medical Billing
Downey Adult School
Associate of Arts - Business Administration And Management
Victor Valley College