Isaura Velazquez
Chicago,IL
Summary
Goal-driven Trainer successful in working with both students and leadership to develop interesting and successful training programs. First-rate problem-solving, program management, and team-building abilities. Bringing many years of experience assessing training needs and conceptualizing training materials.
Overview
18
18
years of professional experience
Work History
Trainer
Macys Logistics
Goodyear, Arizona
08.2016 - 05.2024
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Recommended changes or improvements in existing training processes as needed.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Resolved any issues raised by participants during the training session in a timely manner.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Provided feedback on employee performance based on observed results during training sessions.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Explained goals and expectations required of trainees.
- Created and offered additional materials to enhance training.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Supervisor
McDonald's
Goodyear, Arizona
07.2006 - 11.2010
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised team of 15 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
Education
High School Diploma -
Estrella High School
Avondale, AZ05-2004
Skills
- Lesson Planning
- Program Management
- Materials Preparation
- Online Instruction
- Course materials and supplies
- Course Planning
- Planning and coordination
- New Hire Training
Timeline
Trainer
Macys Logistics
08.2016 - 05.2024
Supervisor
McDonald's
07.2006 - 11.2010
High School Diploma -
Estrella High School