Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Isdenil Tejada

Tarrytown,NY

Summary

Dynamic and results-driven professional with extensive experience as a Head Cashier at Home Depot. Proven expertise in cash management policies and training staff, fostering strong customer relationships to enhance repeat business. Recognized for achieving 100% accuracy in transactions while mentoring team members to excel in a fast-paced environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Service Desk Lead

The Home Depot
10.2024 - Current
  • Oversees operations of Customer Service Desk
  • Follow up on Special Services, BOSS, BOPIS and Store to Store Will Calls ensuring customer product pick up in a timely manner or returned to stock upon cancellation
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Coordinated efforts among team members during times of change or crisis management situations.
  • Collected, arranged, and input information into database system.

HEAD CASHIER

Home Depot
07.2020 - 10.2024
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Performed store opening, closing, and shift-change actions
  • Document accurate shift-change logs
  • Processed cash and card purchases and returns
  • Resolved escalated customer disputes with special actions such as discounts
  • Trained employees on P.O.S system, merchandising, and customer service

CASHIER

C-Town Supermarket
11.2018 - 08.2019
  • Built relationships with customers to encourage repeat business
  • Achieved 100% accuracy in processing merchandise transactions
  • Volunteered to adjust schedule to meet extra demands of business needs

Education

Bachelor of Science - Accounting

Lehman College of The City University of New York
The Bronx, NY
12.2024

Associate of Science - Accounting and Finance

Westchester Community College
Valhalla, NY
12.2022

Skills

  • MS Excel
  • GAAP
  • Order Processing
  • Cash Management Policies

Certification

  • Introduction to cryptocurrencies completed on December 16, 2024
  • Game Theory completed November 21, 2024
  • African development-from the past to present completed December 10, 2024

Timeline

Service Desk Lead

The Home Depot
10.2024 - Current

HEAD CASHIER

Home Depot
07.2020 - 10.2024

CASHIER

C-Town Supermarket
11.2018 - 08.2019

Bachelor of Science - Accounting

Lehman College of The City University of New York

Associate of Science - Accounting and Finance

Westchester Community College

Similar Profiles

CREATE PROFILE
Isdenil Tejada