Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
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Isebella Carosello

New York,NY

Summary

Proven to be professional and reliable with a track record of enhancing customer satisfaction at Starbucks and Camp Bow Wow. Excels in critical thinking and strong communication, adept at resolving conflicts and anticipating customer needs. Demonstrates exceptional detail orientation and customer service, ensuring high standards of conduct and safety compliance. Prior jobs have allowed me to develop exceptional time management skills between working, traveling, and completing college online. Not to mention being a reliable worker/student from dedication spent to working and going above and beyond in every aspect.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista

Starbucks, Barista
Round Rock, TX
09.2023 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Supported highest standards of conduct and service to support company reputation.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Maintained calm demeanor during high-volume periods and special events.

Barista

Peet's Coffee
Round Rock, TX
10.2022 - 03.2023
  • Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Maintained calm demeanor during high-volume periods and special events.

Doggie Daycare Attendant

Camp Bow Wow
Round Rock, TX
10.2020 - 04.2021
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded quickly to any incidents involving aggressive behavior among animals.
  • Administered medications to animals.
  • Monitored pet behavior closely for signs of illness or distress.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Implemented pet owners' specific care routines, ensuring consistency in pets' schedules.
  • Offered companionship and playtime to pets, focusing on their emotional well-being.
  • Kept detailed log notes about each dog's activities throughout the day.

Education

High School Diploma -

Laurel Springs School
Ojai, CA
06-2022

Some College (No Degree) - Dentistry

ASU
Arizona City, AZ

Skills

  • Critical Thinking and Problem-Solving Skills
  • Great Patient Interaction Skills
  • Working well under pressure, and adaptable
  • Strong communication skills
  • Detail-oriented in all tasks given
  • Consistently delivers excellent customer service

Languages

English
Professional
Spanish
Elementary
Sign Language
Elementary

Certification

  • Cornell University: Social Media & Digital Marketing (2023)
  • Cornell University: Brand Management (2023)

Accomplishments

  • Magnum Cum Laude - Meridian World Highschool

Timeline

Barista

Starbucks, Barista
09.2023 - Current

Barista

Peet's Coffee
10.2022 - 03.2023

Doggie Daycare Attendant

Camp Bow Wow
10.2020 - 04.2021

High School Diploma -

Laurel Springs School

Some College (No Degree) - Dentistry

ASU

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Isebella Carosello