Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Isela Gonzalez

Summary

Knowledgeable Rehabilitation Counselor experienced in coordinating care for high-acuity individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Rehabilitation Counselor

Community Solutions
05.2022 - Current
  • Assessed patient's physical, psychological, and vocational challenges to develop individualized rehabilitation plans.
  • Conducted intake interviews with clients to determine their eligibility for services and to identify their needs.
  • Provided counseling and case management services to individuals with disabilities in order to assist them in achieving their goals.

Management Trainee

Enterprise Holdings
08.2021 - 01.2022
  • Conducted research and analysis of customer feedback to identify areas of improvement in operational processes.
  • Assisted with the development of new policies and procedures for daily operations.

Package Handler

FedEx Ground
12.2018 - 04.2020
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.

Insurance Sales Agent

Bay Tech Insurance
05.2019 - 01.2020
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients
  • Interviewed prospective clients to gather information on financial needs and discuss any existing coverage
  • Monitored clients' insurance coverages to ensure changing needs were met
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns
  • Reviewed insurance inquiries, working effectively to accommodate various requests to build the agency's reputation as a service provider.

Deli Clerk

Lucky's Supermarket
05.2018 - 10.2018
  • Created aesthetically pleasing food arrangements for special orders and party trays
  • Stayed up to date on store promotions, payment policies and security practices
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items

Food Associate

California's Great America
06.2015 - 07.2017
  • Prepared batches and individual meals according to established recipes while adhering to safe cooking procedures and temperature

Education

Bachelor of Science in Criminal Justice - Community Alternatives And Corrections

California State University - East Bay
Hayward, CA
05.2021

High School Diploma -

Kipp San Jose Collegiate
San Jose, CA
06.2016

Skills

  • Rehabilitation Planning
  • Behavioral Intervention
  • Case management expertise
  • Client Advocacy
  • Multicultural Competence
  • Disability Knowledge
  • Problem-solving abilities
  • Teamwork and Collaboration
  • Excellent Communication
  • Self Motivation

Certification

CPR Certified

Accomplishments

  • Recognized as Employee of the month (February 2020) at FedEx Ground for outstanding performance and team contributions.
  • Dean's List multiple times during college

Languages

Spanish
Native or Bilingual

Timeline

Rehabilitation Counselor

Community Solutions
05.2022 - Current

Management Trainee

Enterprise Holdings
08.2021 - 01.2022

Insurance Sales Agent

Bay Tech Insurance
05.2019 - 01.2020

Package Handler

FedEx Ground
12.2018 - 04.2020

Deli Clerk

Lucky's Supermarket
05.2018 - 10.2018

Food Associate

California's Great America
06.2015 - 07.2017

Bachelor of Science in Criminal Justice - Community Alternatives And Corrections

California State University - East Bay

High School Diploma -

Kipp San Jose Collegiate

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Isela Gonzalez