Isela Jimenez
Los Angeles,CA
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced setting. Organized and dependable successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Teller
Wells Fargo
Los Angeles, CA
04.2018 - Current
- Identify potential customer needs through observation, questioning and listening.
- Engage in customer conversation to help educate customers with bank services such as online and mobile banking to help meet their financial needs.
- Review and approve teller transaction while adhering to bank regulations, and policy and procedures while still building customer relationships.
- Coach and help develop team members in support of reaching performance objectives.
- Conduct observations and skill practices with team members to provide feedback to enhance performance and customer experience.
- Conduct team huddles to keep team members up to date as well as to establish branch expectations
Beauty Brand Team Leader/Cashier
Target
East Los Angeles, CA
10.2014 - 01.2018
- Conducted meetings to address procedures, policies and issues.
- Partnered with managers to identify sales trends.
- Planned, managed and directed daily board operations to increase revenue.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Increased sales by offering advice on purchases and promoting additional products.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
Education
High School Diploma -
Roosevelt High School, Los Angeles, CA, US
Los Angeles, CA06.2014
Skills
- Relationship Building
- Problem Solving
- Communication
- Positive Attitude
Timeline
Teller
Wells Fargo
04.2018 - Current
Beauty Brand Team Leader/Cashier
Target
10.2014 - 01.2018
High School Diploma -
Roosevelt High School, Los Angeles, CA, US
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